Support IT Engineer (On-Site)

Join a Great Place to Work certified company at ATS Global! We’re hiring an IT/OT Suport Engineer to provide hands-on support in integrating, troubleshooting, and documenting industrial systems across shop floor environments. You’ll work with everything from legacy machines to modern networked systems used in laser imaging, CNC machining, and more.

In this role, you'll make an impact by:

• Create high-quality technical documentation that meets customer technical governance and assurance criteria.
• Assist with the deployment of IT hardware and software in critical manufacturing environments.
• Support the implementation phase is executed seamlessly, adhering to project timelines and quality standards.
• Collaborate with technical delivery teams to support project work as needed.
• Work effectively with customers' organizations and various IT suppliers.
• Understand our customers' challenges and perspectives, building credibility and strong relationships with a tailored delivery approach.
• Strive for professional development and career progression, combining existing IT knowledge with experience gained in the manufacturing industry.
• Bring commercial awareness and spot opportunities that will enhance ATS proposition for our customers.

**Requirements:**

• 1+ years in IT, OT, or systems/support engineering roles
• High school diploma or equivalent
• Strong experience troubleshooting Windows environments (7 and up)
• Working knowledge of VLAN networking and ACL behavior
• Comfort with scripting (PowerShell, VBScript preferred)
• Customer service
• High emotional intelligence, patience, and strong communication skills
• Ability to learn quickly, document thoroughly, and collaborate effectively

**Preferred Experience:**

• Experience in manufacturing environment
• Exposure to DNC software, Seiki, or MTConnect
• Experience working in regulated or industrial environments
• Familiarity with machine integration protocols and shop floor technologies
• Working knowledge of Enterprise IT systems and associated service and project delivery frameworks (ITIL, PRINCEIL, TOGAF)
• Understanding of OT (Operational Technologies) such as PLCs, SCADA, HMIs, and associated data transport protocols such as OPC UA, OPC DA, MTConnect, Porfinet, and Profibus
• Understanding of ISA-95 and its application to the "Purdue Model"

**What We Offer:**

• A meaningful role supporting cutting-edge and legacy manufacturing systems
• Opportunities to grow your career in IT/OT integration and digital transformation
• A collaborative team that values professionalism, humility, and continuous learning

This role requires working on site Monday-Friday with some remote work permitted. The salary range listed for this position represents the anticipated hiring range at the time of posting. Actual compensation offered may vary based on factors including, but not limited to, relevant experience, education, skills, certifications, geographic location, internal equity, and business needs. Placement within the posted range is not guaranteed.

Pay: $55,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• IT support: 1 year (Required)
• Manufacturing: 1 year (Preferred)
• windows: 5 years (Preferred)
• customer service: 3 years (Preferred)

Ability to Commute:

• Indianapolis, IN 46266 (Required)

Work Location: In person