Support-L1-ANB

Role & responsibilities L1 Incident Management & Application Support:

• Monitor application health, automated alerts, and incoming support tickets via ticketing tools (e.g., HPSM / ServiceNow / JIRA).
• Perform basic triage and root-cause analysis for transaction failures or application errors.
• Resolve basic end-user and application issues or escalate complex bugs/infrastructure defects to L2/L3 support teams per defined SLA guidelines.
• Batch Operations Management (EOD - BOD):
• Execute and monitor End-of-Day (EOD) and Beginning-of-Day (BOD) routine batch jobs using scheduling tools (e.g., Control-M / Autosys / Cron).
• Coordinate with DBAs and application teams to resolve failed batch jobs and maintain system uptime.
• Linux Server & Scripting Operations:
• Access Linux/Unix environments to inspect application and server logs using standard CLI commands (tail, grep, awk, cat).
• Execute and maintain basic Shell scripts (.sh) for automated server health checks, log zipping/rotation, and routine workflow automation.
• Database Querying & Report Verification:
• Write and run basic to intermediate SQL queries (SELECT, JOIN, WHERE, GROUP BY) to verify transaction logs, audit trail data, and database integrity.
• Generate daily server and application health reports for management review.
• Compliance & ITIL Process Adherence:
• Follow strict ITIL framework guidelines for Incident, Problem, and Change Management.
• Ensure full compliance with ICICI Bank's security, data privacy, and regulatory policies.

Required Candidate Profile & Skills

Mandatory Technical Skills

• Operating Systems: Unix / Linux environment navigation and command-line knowledge.
• Databases: Hands-on experience with SQL (Oracle SQL / MySQL / MS SQL) for data retrieval and basic troubleshooting.

Desirable / Secondary SkillsScripting: Basic knowledge of Shell / Bash scripting (Freshers with foundational scripting knowledge are welcome).Process Knowledge: Understanding of EOD/BOD batch processing cycles and ITIL workflows.

Educational & Other Qualifications

• Education: B.E. / B.Tech / B.Sc (CS/IT) / BCA or equivalent degree.
• Soft Skills: Strong analytical thinking, good communication skills, and ability to work in rotational shifts (including night shifts / weekend support as per banking operational needs).

Preferred candidate profile