Support Lead (Training Division)

Position Overview:

We are looking for a highly organized and proactive individual to oversee administrative, operational, and documentation functions directly supporting the Head of Training Division. This role acts as an operational backbone for the training department to coordinate schedules, manage internal and external communications, maintain accurate documentation, and ensure training operations run seamlessly.

Key Responsibilities:

1. Operational & Administrative Support Provide high-level operational support to the Head of Division (HOD), managing daily schedules, meeting arrangements, and division priorities. Serve as the central point of contact for internal departments and external partners on training-related matters. Track division action items, project deadlines, and deliverable timelines to ensure smooth workflow execution.

2. Human Resource & Training Coordination

Coordinate training schedules, program logistics, participant rosters, and trainer arrangements. Support HR-related training functions, including tracking employee training hours, attendance, and evaluation feedback. Assist in onboarding procedures for new trainers, facilitators, and course participants.

3. Site Visits, Exhibitions & Event Participation

Conduct or assist with site visits for training facility assessments, client briefings, or operational reviews as required. Represent the division at exhibitions, conventions, industry expos, and company activities, assisting with booth management, guest engagement, and program promotion. Coordinate logistics, collateral materials, and administrative setup for external company events and trade shows.

4. Business Operations & Documentation Management

Prepare, maintain, and archive division documentation, including training proposals, reports, standard operating procedures (SOPs), and official correspondence. Organize meeting agendas, take detailed minutes, and track post-meeting follow-ups. Assist the HOD in preparing data, slides, and reports for business reviews and strategy meetings.

Requirements & Qualifications: Experience:

Minimum 2 years of proven experience in business administration, HR coordination, operations, or documentation management. Education: Diploma or Bachelor’s Degree in Business Administration, Human Resource Management, Communications, or a related field.

Skills:

● Strong organizational and time-management abilities with acute attention to detail. ● Proficient in documentation, report writing, and record-keeping. ● Solid understanding of HR processes and general business operations. ● Fluency in English and Bahasa Malaysia (written and spoken). ● Proficiency in Microsoft Office (Word, Excel, PowerPoint) and office software tools.

Preferred Qualifications: Location Priority: Candidates residing in Serdang, Bangi, Kajang, Cyberjaya, or Puchong (or willing to commute easily to these areas) will be given priority.

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

• Free parking

Work Location: In person