Support Manager

Noida, Uttar Pradesh

Job Summary

The P2P Operations Executive will support and manage end-to-end Procure-to-Pay activities, including procurement processing, vendor governance, purchase order management, contract renewals, payment coordination, and stakeholder engagement. The role involves close coordination with Procurement, Legal, Finance, Treasury/Banking, Taxation, and Business Operations to ensure smooth purchasing and vendor payment processes while maintaining compliance with company policies and governance requirements.

Key Responsibilities

Key Responsibilities

Procurement & Purchase Order Management

• Manage end-to-end Purchase Order issuance for approved vendor engagements.
• Ensure POs are raised accurately and within agreed timelines.
• Monitor PO utilization and coordinate amendments, extensions, or closures as required.
• Support ad hoc and urgent procurement requirements.
• Track procurement requests from initiation to closure.

Vendor Contract Renewals & Governance

• Maintain a centralized tracker of vendor contracts, renewals, and commercial commitments.
• Manage renewal timelines proactively to prevent service disruption.
• Coordinate renewal documentation and approvals with internal stakeholders and vendors.
• Support contract reviews by engaging Legal, Procurement, and business stakeholders.
• Ensure required approvals, governance checks, and compliance obligations are completed before contract execution.

Payment & Invoice Management

• Coordinate with vendors and Finance teams to ensure accurate invoice processing.
• Track outstanding invoices and payment status.
• Ensure timely vendor payments in line with contractual terms and company policies.
• Resolve invoice and payment issues through stakeholder coordination.
• Support month-end and quarter-end reconciliation activities.

Stakeholder Coordination

• Serve as the coordination point between Operations, Procurement, Legal, Finance, Banking/Treasury, and vendors.
• Facilitate approvals, documentation, and issue resolution across functions.
• Ensure clear communication and timely closure of procurement and payment actions.

Vendor Relationship Management

• Maintain professional and effective relationships with strategic and operational vendors.
• Conduct regular governance reviews with vendors as required.
• Track vendor performance issues, escalations, and improvement actions.
• Support supplier onboarding, due diligence, and periodic reviews.
• Ensure vendors comply with contractual, regulatory, and operational requirements.

Reporting & Compliance

• Prepare and maintain dashboards and reports on:

o PO status

o Contract renewals

o Payment aging

o Vendor performance

o Procurement spends tracking

• Maintain accurate procurement and vendor records for audit purposes.
• Support internal and external audits.
• Ensure compliance with company procurement, finance, risk, and governance policies.

Key Performance Indicators (KPIs)

• Timely issuance of Purchase Orders.
• Contract renewals completed before expiry.
• Vendor payments completed within agreed terms.
• Reduction in payment delays and invoice disputes.
• Procurement request turnaround time.
• Vendor governance reviews completed as planned.
• Audit and compliance adherence.
• Stakeholder satisfaction and responsiveness.

Skill Requirements

Required Skills & Competencies

Functional Skills

• Procure-to-Pay (P2P) Operations
• Purchase Order Management
• Vendor Invoice Processing
• Contract Renewal Management
• Vendor Governance & Compliance
• Procurement Administration
• Spend Tracking & Reporting
• Financial Controls and Compliance

Behavioral Skills

• Strong stakeholder management and communication skills
• Excellent coordination and follow-up abilities
• Strong attention to detail and accuracy
• Problem-solving and issue-resolution skills
• Ability to manage multiple priorities and deadlines
• Strong organizational and documentation skills

Other Requirements

Experience

• 4 to 6 years’ experience in P2P, Procurement Operations, Vendor Management, Finance Operations, or related functions.
• Experience with ERP or procurement platforms such as SAP, Oracle, Coupa, Ariba, ServiceNow, or equivalent systems.
• Experience handling vendor contracts, renewals, invoicing, and payment coordination.

Preferred Attributes

• Experience working in a shared services, BPO, or global delivery environment.
• Familiarity with supplier governance frameworks and audit requirements.
• Ability to work cross-functionally with Finance, Legal, Procurement, and Operations teams.
• Strong commercial awareness and vendor relationship management skills.

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