Support Navigator

We are looking for someone to join our amazing National Contact Service Team!

Key Details

Location: Police National Headquarters, Wellington.

Salary:  $38,400 gross per annum for 24 hours per week (pro rata from the full-time remuneration of $64,000).

Hours: 24 hours per week. Thursday 7am - 3.30pm, Friday 12.30pm - 9pm, Saturday 9am - 5.30pm.

Eligibility:  Applicants for this position must have the legal right to work in NZ and consent to undergo a NZ Police Vetting Process.

About the Organisation

At Manaaki Tāngata - Victim Support, our mission is clear: to strengthen the mana and well-being of individuals affected by crime and traumatic events across Aotearoa New Zealand. By joining our team, you'll play a vital role in creating meaningful change in the lives of those who need it most.

About the role | Mō te tūnga

Manaaki Tāngata | Victim Support, National Contact Service (NCS) provides a nationwide 24-hour response service to victims of crime and traumatic events. This role is for a permanent Support Navigator to join our NCS team, working 24 hours per week Thursday, Friday & Saturday, in our Wellington National Office.

The core responsibilities include:

• Answering calls from Police, Victims, Victims of Crime Information Line, employees, and other appropriate lines as advised.
• Providing initial screening, intake, triage, assessment, and Support Worker allocation to victims of crime and traumatic events, ensuring that cases are directed to the appropriate area based on needs, requirements, and priorities.
• Providing support to victims of incidents classified as low level
• Accurate, appropriate and timely entry of records in Victim Support databases and systems.

About you | Mōu

To be a member of our dedicated team, we are looking for the following:

• Excellent phone manner and communication skills
• Good team player with exceptional people skills
• Computer literate and proficient with databases, excel and word
• Competent at making decisions and prioritising competing tasks and demands, accurately and independently
• Empathy and understanding of the impact of crime and trauma on victims.

Benefits

• Great team culture in an organisation that has a wellbeing first approach
• One gifted leave day a year, called Manaaki Tāngata day
• A variety of learning and development opportunities across the organisation.

Apply Now! Applications will close on Thursday 17 July 2026; however, the advert may close sooner if the right candidate is found.

For a copy of the Job Description visit support-navigator-position-description-24-april-2025.pdf