Support Officer

We are currently seeking a Support Officer to join our team in Darwen**.** As a Support Officer within our Supported Housing service, you will play a vital role in supporting individuals and families who have experienced homelessness to rebuild their lives and move towards independence.

You will deliver person-centred, outcome-focused support that empowers customers to develop the skills, confidence and stability needed to sustain safe accommodation and improve their overall wellbeing. Working within accommodation-based schemes or providing floating support, you will manage a varied caseload, responding to both planned support needs and crisis situations with professionalism and compassion.

Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/

Requirements

Outline of key responsibilities...

• Deliver high-quality, person-centred housing-related support to individuals and families who have experienced homelessness, enabling them to sustain tenancies and move towards full independence.
• Assess individual needs and risks, co-produce support plans, and regularly review progress to ensure goals and outcomes are achieved.
• Provide both planned and responsive support, including during periods of crisis, using early intervention strategies to reduce risk and prevent repeat homelessness.
• Work collaboratively with multi-agency partners including Housing Options teams, Adult Social Care, Children’s Services, health professionals and community organisations to coordinate holistic support.
• Support customers to explore suitable housing options and prepare for move-on accommodation, promoting long-term stability.
• Safeguard individuals and families by identifying and responding to concerns in line with safeguarding procedures.
• Encourage independence by supporting customers to develop life skills including budgeting, tenancy management, maintaining accommodation and accessing employment, education or training.
• Maintain accurate, timely case records including risk assessments, support plans, incident reports and monitoring data in line with GDPR requirements.

We are looking for someone who has...

• A full UK driving license and access to a vehicle (Desirable)
• Experience supporting individuals and families experiencing homelessness or complex disadvantage.
• An awareness of safeguarding
• Strong communication and relationship-building skills
• A compassionate, resilient and proactive approach with the ability to manage a varied caseload.

Benefits

In return, we are offering the successful candidate in the Support Officer role...

• Starting salary of £25,748
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• Based role in Darwen
• You will be working 8am to 4pm or 10am to 6pm Monday-Friday
• To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Enhanced DBS check which will be carried out when a conditional offer is made.

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