Support Officer

Support Officer (Supported Housing – Non-Care Role)

About Us

Alliance Living Housing Association provides supported shared housing to people on benefits and those at risk of homelessness in Solihull & Birmingham. Residents live in individual rooms within shared houses. Our funding requires us to deliver a minimum of one hour of structured support per resident per week.

This is a housing support and compliance role, not a care or personal care position. Any applicants with a care worker background expecting a caring role should not apply and will be rejected.

The Role

You will be responsible for the shared accomodations, visiting each property twice per week. Your job is to ensure residents are supported, properties are compliant, and support is clearly evidenced.

This is a practical, hands-on role involving aswell as office based:

• Resident engagement
• Property and room checks
• Group house meetings
• Accurate support recording

Key Responsibilities

Resident Support

• Visit each property twice weekly.
• Speak with residents individually and in groups.
• Deliver and evidence at least 1 hour of support per resident per week.
• Support residents with tenancy related issues, routines, and house expectations.
• Identify issues early (arrears risk, conflict, disengagement, safeguarding).

House & Property Oversight

• Conduct regular room and communal area checks.
• Ensure properties are clean, safe, and being respected.
• Address low level disputes and reinforce house rules.
• Escalate maintenance or behavioural issues when required.

Group Engagement

• Hold regular house meetings.
• Encourage participation, communication, and shared responsibility.
• Record attendance and outcomes clearly.

Administration & Compliance

• Write clear, factual support notes after each visit.
• Maintain accurate records for funding and audit purposes.
• Complete basic reports and safeguarding documentation when needed.

Essential Requirements

• Experience working with vulnerable adults in housing or homelessness (not care).
• Ability to work independently and manage your own schedule.
• Strong written & fluent English, support notes must be clear and professional.
• Confident, firm, and fair approach to enforcing house standards.
• Basic IT skills.
• Full UK driving licence and access to a vehicle.

Desirable

• NVQ Level 2 (or above) in Health & Social Care or similar.
• Experience in supported housing, HMOs, or tenancy sustainment roles.

Important

This role does NOT involve personal care, medication, or hands-on caring.
Applicants seeking a care position will be rejected.

For further enquiries email: [email protected]

Job Type: Full-time

Pay: From £16.00 per hour

Work Location: Hybrid remote in Solihull B90 3AU