Support Operations

Who you are

• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
• 1–3 years of experience in support operations, customer experience, technical program management, or a related operational role
• Highly organized and process-driven, with strong attention to detail and a bias toward action and ownership
• Strong intuition for customer sentiment and urgency, with sound judgment about how to prioritize and escalate issues
• Familiarity with customer-support tooling, such as Pylon, Zendesk, Intercom, or Jira, and communication platforms like Slack
• Comfort working across systems and maintaining high-quality CRM data in tools such as HubSpot or Salesforce
• Strong written and verbal communication skills, especially for issue tracking, coordination, and process documentation
• A systems mindset and enthusiasm for building internal processes that scale with the business
• Experience at a developer-tools or infrastructure company, or experience working closely with engineering and product teams
• Experience working with APIs, coding with AI, or using AI to automate tasks and operational processes
• At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description
• Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us

What the job involves

• Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails
• Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link
• We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives
• As a Support Operations Associate at Privy, you will own the internal systems and workflows that keep our Developer Success team efficient, responsive, and focused
• You’ll serve as air traffic control for support requests – triaging issues across our support stack (Pylon, Slack, HubSpot, and more), improving internal workflows, and maintaining CRM and support-data hygiene
• You’ll partner closely with Account Management, Solutions Engineers, Forward Deployed Engineers, and Sales, while your day-to-day work will have impact across Privy, and Stripe as a whole
• This is a high-leverage operations role where attention to detail, a systems mindset, and a bias for execution will make you critical to making our customers successful
• Own triage and routing for inbound support tickets from both Privy developers and end users of Privy applications, ensuring issues are assigned, tracked, and resolved promptly and efficiently across the Developer Success team
• Maintain data hygiene, consistency, and accuracy across our support stack, including Pylon, Slack, HubSpot, and other systems
• Partner with cross-functional teams—including Sales, Engineering, and Product—to continuously improve the quality and efficiency of support processes
• Create and maintain internal runbooks for ticket triage, escalations, and engineering-support handoffs
• Identify operational gaps and implement scalable workflows that help the team respond to customers more effectively

Benefits

• Gym membership
• Food provided in the office
• Unlimited paid time off policy
• Work from home opportunities
• Comprehensive mental, physical and medical health plans
• Fertility benefits and parental leave