Support Operations Specialist

• We’re hiring a Support Operations Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City
• The Support Operations Specialist brings an operator’s mindset and a builder’s instincts to this mission. You will own the tools, workflows, and processes that power our support function — designing automations, leveraging AI to handle repetitive work at scale, and ensuring our customers get fast, accurate, high-quality resolutions
• Design, build, and continuously improve automated workflows that reduce manual effort across the support function
• Deploy and manage AI-powered tools to increase support capacity and quality
• Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster
• Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements
• Partner with Engineering and Product to escalate systemic issues and track fixes through to completion
• Triage and respond to complex customer inquiries, coordinating across teams to reach resolution quickly
• Own the feedback loop between customers and Product making sure the voice of the customer drives our roadmap

Benefits

• Competitive compensation:
  In addition to competitive base pay, all Unit employees can access startup equity and a 401(k) plan.
• Flexible time off: We encourage our team to take time off to rest, recharge, and celebrate life’s important moments.
• Health and wellness: Unit pays for medical benefits like dental, vision, FSA, HSA, One Medical, and Teladoc.
• Hybrid and remote environments: We support hybrid work from comfortable, modern offices in Tel Aviv and NYC; the rest of our team is remote. Our in-office events foster connection, learning, and growth.- 1-2 years of experience in support operations or building AI and automated workflows
• A process-improvement orientation: you instinctively ask “why does this exist?” and “how could this be automated?”
• Hands-on experience building automations using tools like Zapier or custom scripts, you know how to connect systems, or have experience building with AI
• You’re a quick learner and comfortable in fast-moving environments
• You are enthusiastic about fintech and creating the future of financial infrastructure