Support Partner

Support Partner Modellama: Grow Your Career in Sports Analytics!

Our support department is looking for a Support Partner to work on shifts.

As a Support partner at Modellama, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services. Your main responsibilities will include delivering efficient, high-quality support, handling client inquiries, resolving issues, and maintaining top customer satisfaction. You’ll also collaborate with our research and development teams to effectively address and solve customer challenges.

What You’ll Do:

• Client Support : Handle inquiries via email, phone, and chat with professionalism and accuracy.
• Problem Solving : Work closely with technical teams to resolve customer issues and improve our products.
• Knowledge Development : Become an expert in our products to deliver valuable guidance and solutions.
• Documentation: Maintain support resources like FAQs and guides.
• Customer Feedback: Help us understand customer needs and drive ongoing improvement.

What You Should have

• :Support Experienc e: Previous customer support or helpdesk experience
• Customer-First Mindse t: Strong communication skills and a solution-oriented approach
• Tech Savv y: SQL experience is essential, with a quick grasp of complex software and technology
• Multitasking Pr o: Skilled at staying organized and managing multiple tasks under pressure
• Language Proficiency : Proficient in English; Russian is an advantage
• Flexible Availability : Preference for those available on weekends
• Educational Backgroun d: A Bachelor’s degree or relevant certifications are desirable, but not mandatory
• Love for Sports : Passion for soccer is a big plus, and Russian language skills are an advantage