Support RCRC

Job Purpose To support RCRC activities by ensuring accurate costing, workload monitoring, resource planning support, SDA follow-up, BL/BSR management, quotation preparation, and administrative coordination with business stakeholders. This role contributes to effective workforce capacity governance, budget monitoring, outsourcing coordination, operational reporting, and compliance with established RCRC processes.

Key Responsibilities

• Quotation & Costing Support
• Support preparation and consolidation of TEI / FiTEI quotation files.
• Assist in workload and cost estimation activities for projects and milestones.
• Coordinate with business stakeholders, Co-RCRC, and RCRC teams during quotation cycles.
• Support data loading and validation activities in planning and financial tools.
• Ensure completeness, accuracy, and traceability of costing data before submission.
• Workforce & Capacity Support
• Contribute to resource capacity analysis, workload monitoring, and outsourcing follow-up.
• Consolidate workforce demand, resource allocation, and budget-related information.
• Support convergence between resource needs, available budget, and operational workload.
• Assist in preparing workforce dashboards, capacity trackers, and management reports.
• SDA Management
• Launch, monitor, and follow up monthly SDA activities with stakeholders.
• Track completion status and escalate delays or incomplete entries as required.
• Consolidate SDA data, identify inconsistencies, and maintain historical records.
• Prepare SDA status updates for management reviews and operational governance.
• BL / BSR Administration
• Support monthly BL launch activities and coordinate supplier / pilot validations.
• Track BSR creation, reception status, and related documentation.
• Maintain BL and BSR files in SharePoint with proper traceability.
• Coordinate with Co-RCRC and RCRC teams for validations, approvals, and process alignment.
• Help ensure compliance before service receptions and payments are processed.
• Reporting & Dashboard Management
• Prepare operational dashboards, KPI reports, and activity monitoring files.
• Track action items, risks, open points, and monthly progress indicators.
• Support data analysis to identify trends, anomalies, and improvement opportunities.
• Provide periodic updates to stakeholders and management teams.
• Administrative & Process Coordination
• Maintain SharePoint repositories, trackers, and process documentation.
• Support ITOP ticket follow-up and related administrative coordination.
• Coordinate with buyers, suppliers, pilots, RCRC, Co-RCRC, and internal business teams.
• Support audit readiness, process compliance, and data quality expectations.

Key Deliverables

• Accurate quotation and costing files
• Monthly SDA completion and follow-up reports
• BL launch, validation, and status tracking
• BSR processing support and documentation traceability
• Capacity, workload, and outsourcing dashboards
• Operational KPI reports and management updates
• Maintained SharePoint repositories and process records

Required Skills Functional Skills Technical Skills Soft Skills Workforce and capacity planning

Advanced Excel

Analytical thinking

Cost estimation and budgeting

Power BI - preferred

Attention to detail

Resource management

SharePoint

Stakeholder management

KPI monitoring and reporting

ITOP

Communication skills

Contract and supplier administration

SAP / procurement tools

Problem-solving

Administrative project coordination

Data analysis and reporting

Time management

Education & Experience

Educational Qualification Bachelor's Degree in Engineering, Management, Business Administration, Finance, or equivalent.

Experience 2-5 years of experience in PMO, workforce planning, project support, resource management, procurement administration, or business operations support.

Success Indicators

• Timely completion and follow-up of SDA activities.
• BL / BSR processing completed in line with agreed timelines.
• Accuracy and completeness of costing, quotation, and reporting files.
• High-quality dashboards and clear operational visibility.
• Compliance with RCRC governance and validation processes.
• Effective stakeholder coordination and timely issue resolution.