Support Representative

This is a position for Docler Group! Unique, exciting, and fast-growing – Welcome to Docler Group which is the umbrella company of Byborg Enterprises! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now have more than 50 million visits a day and are consistently among the top searched websites in the world with following in the millions!

As we enter a new phase of growth following an organizational restructuring, we are focused on strengthening our teams with exceptional talent who want to contribute to building and scaling globally impactful products and businesses.

• LiveJasmin.com, a market leader in the live streaming industry
• Jasmin.com, a platform that helps people make authentic connections
• LoyalFans.com, a fast-growing creator subscription platform connecting creators with their communities
• Playboy Club, an exclusive creator platform offering premium content and member experiences
• Oranum.com, the pioneer and largest global online esoteric space

About the Role

As a Support Representative , you will play a key role in delivering an outstanding customer experience across our platforms. You will provide high-quality support to our members through chat and email while working closely with multiple internal teams to ensure smooth daily operations. Your goal is to provide efficient, professional, and customer-focused assistance while contributing to an exceptional member experience.

Responsibilities

• Provide exceptional customer support via chat and email in English.
• Deliver a professional, friendly, and customer-focused experience in every interaction.
• Handle customer inquiries, requests, and complaints efficiently while ensuring timely resolution.
• Investigate customer issues and collaborate with internal teams to resolve complex cases.
• Escalate technical issues, security concerns, and other critical matters to the appropriate stakeholders.
• Accurately document customer interactions and follow established support processes.
• Maintain a high level of product and process knowledge to provide accurate information and guidance.
• Contribute to the continuous improvement of customer support processes and internal documentation.
• Participate in team projects, training sessions, and knowledge-sharing activities.
• Meet individual and team performance goals, including quality and productivity targets.
• Stay up to date with product updates, policy changes, and new procedures.

Working Schedule

• Depending on the business area, this position may be offered either in a regular daytime schedule or in a rotating three-shift work schedule.

Qualifications

• High school diploma or equivalent professional experience.
• Previous experience in customer service or customer support is an advantage.
• Excellent written and verbal English communication skills.
• Strong computer literacy and confident web navigation skills.
• Good typing speed and accuracy.

Essential Skills

• Professional working proficiency in English.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work independently while also collaborating effectively within a team.
• Excellent attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Resilience and effective stress management.
• Proactive attitude with a willingness to learn and continuously improve.

Desirable Skills

• Experience in an online customer support environment.
• Experience using CRM or ticketing systems.
• Experience working in an international environment.
• Experience working in shift-based operations is an advantage.

What You'll Gain

• Competitive salary.
• High level of autonomy in your day-to-day work.
• Opportunity to work with globally recognized online brands.
• Opportunity to work on high-impact, cross-functional, and international projects.
• Inspiring, innovative work environment.
• Continuous learning and development opportunities.
• Opportunity for rapid professional growth in a company entering a renewed phase of expansion.