Support Representative - Parking Services (Technical Service Desk)

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Are you passionate about delivering great customer experiences and enjoy being the first point of contact for people who need support? Orikan is looking for a Support Representative to join our growing team in our Albany office.

This is an exciting opportunity to be part of a customer‑focused organisation that delivers essential services and innovative technology solutions. You’ll play a key role in supporting our customers, working closely with internal teams, and contributing to a positive, solutions‑driven environment.

About the role

As part of Orikan’s Parking Services technical support team, you’ll act as the first point of contact for system, service and customer enquiries. You’ll diagnose issues, follow established support processes, manage tickets accurately, and see issues through to resolution or escalation.

You’ll work closely with the wider service desk and internal technical teams to support essential, customer‑facing systems operating in live environments.

This is a full‑time, on‑site role based in Orikan’s North Shore, Albany Office.

What we’re looking for:

Technical & support capabilities

• Clear, calm and professional communication with customers and stakeholders
• Strong problem‑solving and troubleshooting mindset in a technical environment
• Ability to follow defined service desk processes and document accurately in ticketing systems
• Ownership of incidents through to resolution or escalation
• Comfortable working on‑site, full‑time in a structured support role
• Reliable, resilient, and able to manage volume in a live support environment
• Availability for staggered start times, shift work, and participation in an on-call roster.

Behavioural attributes

• Team‑oriented and collaborative within a technical support desk
• Responsive and accountable, with a strong sense of ownership
• Learns systems and processes quickly and applies feedback
• Brings positive energy and a customer‑first service mindset
• Experience in Level 1 service desk, technical support, contact centre, or operational support roles will be highly regarded.
• Exposure to supporting live systems or essential services is advantageous but not essential.

Why join Orikan?

• Competitive salary aligned to the technical support market
• Be part of a dedicated Parking Services technical support team
• Structured service desk environment with clear processes
• Opportunities to build technical capability and progress your career
• Supportive, professional and collaborative workplace

If you’re looking for a hands‑on technical support role where your troubleshooting skills and service mindset make a real impact every day, we’d love to hear from you.

👉 Apply now to join Orikan as a Support Representative – Parking Services!