Support Responsible Coordinator

• JOB DESCRIPTION:

You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.

• SKILLS:

• Leadership and management of critical situations.

• Decision-making under pressure.

• Effective communication with teams and business stakeholders.

• Strong analytical and synthesis skills.

• Autonomy and proactivity.

• Problem-solving orientation.

• SPECIFIC KNOWLEDGE:

• Business processes acumen in their domain.

• Application maintenance and support management.

• Incident management and resolution of critical issues.

• Change Management and Change Control Board administration.

• Coordination of cross-functional teams.

• Definition and monitoring of KPIs and SLAs.

• Stakeholder and Key User communication and management.

• Continuous improvement and optimization of support processes.

• ITSM methodologies.

• TECHNICAL SKILLS:

• SHM.

• SHARP.

• SQL.

• OpenShift technologies.