Support Service Program Lead

Role Overview
We are looking for a Support Service Program - Lead who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.

**Key Responsibilities**    

Vendor Governance Management

• Manage end-to-end vendor governance strategies across regions/countries

• Onboard, train, and engage vendors on an ongoing basis

• Monitor vendor performance using defined KPIs and scorecards

• Drive continuous improvement in vendor productivity and compliance

  RFx Commercial Management

• Lead and manage RFQ, RFP, and RFI processes for vendors

• Handle country-wise rate negotiations and rate closures

• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors

• Manage contract-related documentation and compliance

  Resource Planning Delivery

• Own end-to-end resource planning and allocation

• Ensure timely delivery of resources within agreed SLAs

• Coordinate closely with internal stakeholders to understand demand

• Proactively manage risks, delays, and escalations

  Catalog Process Management

• Manage vendor and rate catalogues end-to-end

• Ensure data accuracy and regular updates

• Drive process standardization and documentation

  Team Stakeholder Management

• Manage and mentor a team of 2-3 members

• Handle internal and external stakeholder management effectively

• Lead escalation management and resolution

• Act as a single point of contact for vendor-related matters

  Required Skills Competencies

• Strong experience in vendor governance and procurement

• Hands-on knowledge of RFQ/RFP/RFI processes

• Excellent negotiation and commercial acumen

• Strong Excel skills (data analysis, tracking, reporting)

• Ability to manage multiple vendors and priorities simultaneously

• Excellent communication and stakeholder management skills

• Proven ability to deliver under tight timelines and SLAs

  Preferred Experience

• Experience in resource/staffing procurement or vendor management roles

• Exposure to multi-country or multi-vendor environments

• Prior experience in managing teams

Mandatory Skills

Vendor Coordination Onboarding, RFQ/RFP/RFI Support, Resource Coordination, SLA/SOW/SOP Documentation, MS Excel, Data Management, Reporting/Tracking, Stakeholder Coordination, Escalation Support, Contract Documentation, Workforce Delivery Support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.