Support Services Assistant (Residential Program)

Job Overview
Join our dedicated team as a Support Services Assistant in our Residential Program at Susquehanna Harbor Safe Haven, where your compassionate care and proactive support will make a meaningful difference in the lives of male long-term residents. Provide direct supportive services for the program, operating independently for portions of the shift. Manage multiple responsibilities while maintaining a structured program with professionalism. Primary Shift: 11 pm-7am (3rd shift) Sat. & Sun., as assigned.

Responsibilities

• Conduct documented hourly building rounds
• Maintain safety and supervision of common areas
• Assist with meal service, cleaning, and other duties as needed to maintain program operations
• Assist with medication support procedures according to program policy
• Answer telephone calls and provide and document appropriate information
• Complete required shift documentation
• Enforce program policies and maintain professional boundaries
• Support resident accountability and daily structure via active engagement
• Responsible for building management while on solo duty

Qualifications

• Associate's degree in human services or related field preferred; equivalent experience in human services, shelter, recovery, or related field preferred
• Experience in relating to or working with individuals dealing with homelessness, mental illness, and/or substance abuse issues
• Strong documentation and communication skills
• Ability to work independently and manage time effectively
• Dependable, accountable, and willingness to accept supervision
• Ability to lift items up to 50 lbs. on a regular basis.
• Ability to do basic meal preparation and housekeeping chores
• Primary Shift: 11 pm-7am (3rd shift) Sat. & Sun., as assigned.
• Weekend availability required, as well as occasional availability to work holidays
• CPR certification or willingness to obtain certification
• Acceptable criminal background and child abuse history checks

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Expected hours: 16.0 – 20.0 per week

Benefits:

• Flexible schedule
• Paid orientation

Education:

• Associate (Preferred)

Experience:

• Human Services: 1 year (Preferred)

License/Certification:

• Heartsaver CPR AED (AHA) (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person