Support Services Specialist

Role:

Responsible for processing daily financial files, including ACH transactions, drafts, RDCs, Visa payments, and debit card disputes. Provides operational support to front office staff by assisting with issue resolution and managing debit card dispute investigations to ensure timely and accurate outcomes. Supports overall departmental operations, including accounts payable, audits, titles and compliance activities, while helping maintain accuracy, efficiency, and adherence to established policies and procedures.

Essential Functions & Responsibilities:

• Performs AIC operations on deposit sorter jobs and balances sorter runs to prepared batch tickets; assures daily ACH & draft postings balance to deposit funds credits.
• Manages VISA Credit program by handling orders, captures, payments, resolving issues, etc.
• Researches problems or questions from members, clearinghouses, or correspondents.
• Answering phone calls, responding to emails and supporting the front office staff.
• Ensures credit union remains in line with latest ACH rules and regulations.
• Process ATM daily withdrawals
• Prepares cash letters for presentment to correspondents and clearinghouse.
• Assists in tabulating and verifying totals and details for Accounting.
• Process SEG group payrolls and other payroll deductions.
• Processing and resolving debit card disputes.
• Performs other job-related duties as assigned.

Performance Measurements:

• Ensure accuracy on posting transactions.
• Accurately process wire transfers and related product orders according to established department standards.
• Promptly identify any errors on electronic transaction entries and promptly correct.
• Provide informed, professional, and accurate service and support to all members and employees.
• Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
• Keep management informed regarding key operating issues affecting the department.
• Stay informed on current industry trends regarding electronic fund transfers and make recommendations to improve operating efficiency in the department.

Knowledge and Skills:

Experience: One years to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: A significant level of trust, diplomacy, and professionalism is required in this role. The position involves extensive interaction with others and often deals with personal or sensitive information. Strong courtesy, communication, tact, and discretion are essential. The ability to remain self-motivated and work independently while maintaining accuracy and confidentiality is highly valued.

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person