Support Services Supervisor

Support Services Supervisor

Full-Time | Days | Vernon, BC
Wage: $33.79 per hour

Some people clock in. You show up with purpose.

You lead by example and foster a positive, respectful, and accountable workplace culture while supporting your team to deliver exceptional service. You are committed to creating a safe, clean, and welcoming environment, balancing operational priorities with resident needs, and promoting continuous improvement, collaboration, and compliance with quality, safety, and regulatory standards.

The Opportunity

Creekside Landing is a unique campus of care that offers aging couples, seniors, and friends — whose individual care needs differ greatly — the ability to continue to live together in proximity. Creekside Landing was recently awarded the BC Care Providers Workplace of the Year Award!

We have expanded our Creekside Landing location to include the newly constructed Osprey Court, located just a hop, skip and jump (literally!) over Vernon Creek.

This is more than a staffing call. It's a chance to help shape the culture, the care standards, and the team of a brand-new wing within a trusted community.

Join us at Creekside Landing where, as a Support Services Supervisor, you play a key role in creating an exceptional resident experience by leading dietary, housekeeping, and laundry services, fostering a positive and accountable team culture, and ensuring a safe, clean, and welcoming environment for residents, families, and staff.

What We're Offering You

• Competitive hourly pay: $33.79 /hour
• Flexible scheduling built around your life (especially for casual roles)
• Extended health, dental, and vision coverage (full-time)
• RRSP program (full-time)
• Paid time off
• Employee assistance program
• Life insurance
• On-site parking (no daily commute stress)
• Training and development to keep you growing and continuing education from our director of Nursing
• Employee recognition because your work deserves to be seen
• Leadership being on site and readily accessible whenever needed and always ready to jump in to support the team

What Your Days Will Look Like

· Oversee the day-to-day operations of the dietary, laundry, and housekeeping teams to ensure optimal productivity and quality standards are maintained.

· Ensure compliance with licensing requirements, Residential Care Regulations, and Environmental Public Health standards.

· Participate in employee recruitment, onboarding, training, coaching, and performance management in collaboration with the Support Services Manager.

· Supervise the Multi-Service Worker team to ensure appropriate staffing levels are maintained, and service delivery goals are achieved.

· Assist with seasonal menu transitions to support nutritional requirements and resident satisfaction across Independent Living, Assisted Living, and Long-Term Care.

· Audit the building environment to ensure cleanliness, sanitation, and compliance with infection prevention and control programs.

· Participate in Resident and Family Council meetings, fostering positive relationships and gathering resident feedback.

· Facilitate Joint Occupational Health and Safety Committee meetings and contribute to Emergency Preparedness and Fire Prevention initiatives.

· Assist with ordering, receiving, and inventory management of supplies while maintaining budget expectations and resolving supplier discrepancies.

· Ensure adherence to Exposure Control and Outbreak Management Plans, including PPE use, hand hygiene, cleaning protocols, and laundry management practices.

· Maintain SDS/MSDS binders and ensure safety information remains current and accessible.

· Promote and protect resident rights, dignity, privacy, and confidentiality at all times.

What You Bring

· Post-secondary Diploma in Culinary Arts or equivalent combination of education and experience.

· Minimum five (5) years of kitchen experience, preferably within Long-Term Care, Assisted Living, or Healthcare.

· FOODSAFE Level 1 and Level 2 certification.

· Proven leadership and supervisory experience.

· Experience with recruitment, interviewing, and hiring processes.

· Excellent customer service, interpersonal, and communication skills.

· Strong organizational skills with the ability to manage competing priorities.

· High level of professionalism, discretion, and confidentiality.

· Intermediate proficiency with Microsoft Office applications.

· Knowledge and ability to operate kitchen, laundry, and housekeeping equipment safely and effectively.

· Successful Criminal Record Check with Vulnerable Sector Screening.

Who Thrives Here

Someone who thrives in a hands-on leadership environment and is passionate about supporting both residents and team members. You are a collaborative leader who enjoys coaching and developing others while fostering a culture of accountability, respect, and teamwork. You are highly organized, adaptable, and confident managing multiple priorities in a fast-paced setting. You take initiative, communicate effectively, and approach challenges with a positive, solution-focused mindset. Most importantly, you are committed to delivering exceptional service and creating a safe, welcoming, and resident-centered environment where both employees and residents can thrive.

About Kaigo Senior Living

Mission Creek Landing is proudly part of Kaigo Senior Living, a trusted provider of senior care across British Columbia for over two decades. With eight fully accredited communities across the Interior and Lower Mainland, Kaigo is built on a philosophy of partnership in caring. Our name comes from the Japanese word meaning "caring to the highest standard," and that principle guides everything we do, for our residents and for our people.

We believe that the best care comes from a team that reflects the diversity of the community we serve. We are committed to fostering an inclusive, psychologically and physically safe workplace where everyone belongs. We welcome applicants from all backgrounds, including Indigenous Peoples, people of color, LGBTQIA2S+ individuals, persons with disabilities (seen and unseen), veterans, and people of any age or family status.

Ready to Be Part of Something Team?

This is a rare opportunity to join a long-term care community at a pivotal moment of growth. You won't just fill a position. You'll help build something.

Apply now and bring your purpose to Creekside Landing.

Job Type: Full-time

Pay: $33.79 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• How many years of experience do you have working in a healthcare environment?

Work Location: In person