Support Services - Team Leader

Why join us?

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

Team Leader – Shinewater Court

Location: Eastbourne, East Sussex

Salary: Up to £15.25 per hour

Hours: 40 hours per week

Contract: Full-time

Make a Difference Every Day with Brainkind

Are you an experienced care professional looking to take the next step in your career? Do you have a passion for delivering exceptional, person-centred care and supporting others to achieve greater independence?

Brainkind is looking for a dedicated and compassionate Team Leader to join our team at Shinewater Court in Eastbourne.

This is an exciting opportunity to play a key role in delivering high-quality care and support, leading a committed team of Support Workers and making a meaningful difference to the lives of people living with complex physical and neurological disabilities.

About Brainkind

Brainkind is a leading UK charity specialising in the rehabilitation and support of people living with acquired brain injuries and complex neurological conditions.

Through our network of specialist rehabilitation centres, hospitals and community-based services, we provide expert, person-centred care that helps individuals rebuild their lives, regain independence and achieve their personal goals.

Our multidisciplinary teams support people affected by a wide range of neurological conditions and injuries, including traumatic brain injuries, stroke and other complex conditions that can significantly impact everyday life.

At Brainkind, we believe that everyone deserves the opportunity to live as independently and meaningfully as possible. Our approach focuses on empowering the people we support, promoting choice and dignity, and helping individuals achieve the best possible quality of life.

Our people are at the heart of everything we do. We are proud of our collaborative, supportive working environment, where colleagues share a commitment to delivering outstanding care and making a lasting difference.

About Shinewater Court

Located in Eastbourne, Shinewater Court provides specialist accommodation and personalised support for adults living with a range of physical and neurological disabilities.

The service supports individuals with conditions including cerebral palsy, muscular dystrophy, spina bifida and disabilities resulting from accidents, stroke or other neurological injuries.

Our focus is on creating a safe, welcoming and homely environment where individuals are encouraged to develop their independence, maintain important life skills and participate in meaningful activities within their community.

Working closely with individuals, their families and healthcare professionals, our team delivers tailored support that reflects each person's needs, preferences and aspirations.

As a Team Leader, you will play an important role in ensuring that everyone at Shinewater Court receives compassionate, consistent and high-quality support.

About the Role

As a Team Leader, you will provide day-to-day leadership, guidance and supervision to a team of Support Workers, ensuring that care is delivered to the highest standards and in accordance with individual support plans.

You will lead by example, promoting a positive, person-centred culture while ensuring that the service operates safely, effectively and in line with Brainkind's policies and regulatory requirements.

Combining hands-on care with leadership responsibilities, you will help create an environment where both the people we support and your colleagues can thrive.

Key Responsibilities

Leadership and Team Development

• Lead, motivate and supervise a designated team of Support Workers, promoting a positive and supportive working environment.
• Provide regular supervision, performance feedback, coaching and development opportunities.
• Support the recruitment, induction and ongoing training of new and existing team members.
• Organise staff rotas, annual leave and training to maintain safe staffing levels and appropriate skill mixes.
• Promote high standards of professionalism, accountability and teamwork.

Person-Centred Care and Support

• Ensure individuals receive high-quality, compassionate care tailored to their needs, preferences and personal goals.
• Support the development, implementation and regular review of individual care and support plans.
• Encourage independence, choice, dignity and meaningful participation in everyday activities.
• Work directly alongside Support Workers to deliver care and support when required.
• Help maintain a safe, comfortable and welcoming home environment for the people we support.

Quality, Compliance and Safeguarding

• Ensure care is delivered in accordance with relevant legislation, regulatory standards and Brainkind policies.
• Support quality assurance processes, internal audits and continuous service improvement.
• Promote a strong safeguarding culture, ensuring concerns, incidents and accidents are appropriately reported and escalated.
• Oversee safe medication administration, ordering, storage and auditing in line with individual requirements and organisational procedures.
• Support effective health and safety practices across the service, ensuring accurate documentation and record keeping.

Service Coordination and Communication

• Work collaboratively with families, advocates, healthcare professionals, local authorities and other external stakeholders.
• Support the effective day-to-day operation of the service, including resource management and appropriate financial procedures.
• Contribute to staff meetings, service planning and the ongoing development of care practices.
• Maintain professional relationships that reflect Brainkind's values and commitment to high-quality care.
• Provide support to other Brainkind services where reasonably required.

About You

We are looking for a caring, proactive and confident individual who can inspire others, maintain high standards and make a positive impact on the people we support.

You will ideally have:

• NVQ/QCF Level 3 in Health and Social Care, or a willingness to work towards this qualification within 12 months.
• Previous experience working within a health or social care setting, ideally supporting adults with complex physical disabilities or neurological conditions.
• Experience supervising, mentoring or supporting colleagues, or the confidence and motivation to develop your leadership skills.
• A good understanding of person-centred care, safeguarding and relevant health and social care legislation.
• Knowledge of safe medication administration and management.
• Strong organisational skills, with the ability to coordinate workloads, prioritise tasks and respond effectively to changing needs.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with colleagues, individuals and their families.
• A commitment to maintaining accurate care records and professional documentation.
• A flexible, compassionate and solutions-focused approach to delivering care.

Above all, you will share our commitment to empowering individuals, promoting independence and ensuring that every person receives the respect, dignity and support they deserve.

Why Join Brainkind?

At Brainkind, we recognise that our employees make an extraordinary difference every day. We are committed to creating an environment where our teams feel valued, supported and encouraged to develop professionally.

As part of our team, you will benefit from:

• Competitive pay – up to £15.25 per hour.
• 33 days' annual leave, inclusive of bank holidays.
• Holiday flexibility – the opportunity to buy or sell up to five days of annual leave.
• Health Cash Plan to support everyday healthcare costs.
• Employee Assistance Programme (EAP) offering confidential wellbeing support.
• Excellent training and development opportunities to help you progress your career.
• Group life assurance for added peace of mind.
• Company pension scheme.
• Free on-site parking.
• Long Service and Staff Recognition Awards.

You will also have the opportunity to work within a specialist organisation where your contribution directly supports individuals to achieve greater independence and an improved quality of life.

Ready to Make a Difference?

If you are passionate about delivering exceptional care, supporting others and developing your leadership career within a specialist neurological care organisation, we would love to hear from you.

Join Brainkind at Shinewater Court and help us make a meaningful difference, every day.

Apply today to become part of our dedicated team.

Please note that applications will be shortlisted and interviews conducted on a rolling basis until the position is filled. We therefore encourage early applications.

Safer Recruitment and Equality, Diversity & Inclusion

All successful candidates will be subject to appropriate pre-employment compliance checks, including three years of checkable references and relevant DBS/PVG checks.

Brainkind is a Disability Confident Employer. As part of our commitment to the Disability Confident scheme, we guarantee an interview to disabled applicants who meet the minimum criteria for the role.

We are committed to creating a diverse, inclusive and welcoming workplace where everyone feels respected, valued and supported. We celebrate the different backgrounds, experiences and perspectives of our colleagues and actively promote equality of opportunity through inclusive employment practices and staff engagement initiatives.

To join our friendly team, click the Apply Now button.

**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **

• All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.