Support Specialist

Support Specialist (Customer Service) – Remote

Join Savvy Loans, a fast-growing fintech company, as a Support & Solutions Specialist! Work fully remote (Texas/US hours) helping customers via phone, email, and chat. Manage loan applications, account inquiries, and collections professionally and empathetically.

This position requires availability to work 9AM-6PM CST to align with our Texas/US time zone operations.

What you'll do:

• Handle inbound/outbound calls, and email inquiries
• Demonstrate conversational English proficiency for effective customer communication
• Advanced or near-native level conversational English proficiency is required for effective customer communication
• Assist customers with loan applications and account questions
• Manage collections inquiries with empathy and compliance
• Escalate complex issues to the right teams
• Keep accurate and timely records of all interactions

What we're looking for:

• Experience in customer service, collections, or call center roles (BPO/fintech preferred)
• Either BPO or fintech experience is required for customer service, collections, or call center roles
• Minimum 2+ years of experience in customer service, collections, or call center roles
• Strong communication and problem-solving skills
• Customer-focused, professional, and empathetic
• Able to work independently from home and stay organized
• Reliable equipment: laptop, headset, high-speed internet, backup internet
• Must have professional headset, Windows or Mac laptop acceptable, minimum 50 Mbps internet connection, and mobile data backup is sufficient for secondary internet

Why join us?

• Remote freelance/contract role
• Training and support to grow your skills
• Exposure to both customer service and collections functions
• Collaborative, supportive team culture

Apply now with your resume and a brief cover letter highlighting your experience!