Support Specialist

Job Responsibilities:

• Provide end user support for computer hardware, software, and network issues
• Diagnose and resolve problems related to desktops, laptops, MacBooks, and associated peripherals
• Assist users with Microsoft Office 365 applications and other productivity tools
• Maintain accurate inventory of IT assets and perform regular audits
• Track hardware and software licenses, ensuring compliance with company policies
• Manage and configure Windows Group Policies (GPOs), Active Directory (AD), and related infrastructure domains
• Support LAN/WAN connectivity and troubleshoot network-related issues
• Oversee daily operations of the office server room, ensuring proper environmental conditions and security compliance
• Liaise with vendors for procurement, maintenance, and support of IT hardware and software

Job Requirements

• Minimum 3 years experience in system or helpdesk support
• Degree in Information Technology, Computer Science, or related disciplines
• Familiar with PC, Microsoft Windows, O365, Mobile Device and other desktop applications
• Experience in managing public cloud environments (eg. AWS, Azure) is a plus
• Certification Holders of CCNA, MCSE or AWS is a plus
• Good interpersonal and communication skills
• Self-motivated with good analytical and problem-solving skills
• Able to non-office hour support when necessary

What we offer:

• An opportunity to work with people who are passionate, focused and driven to make a difference

• Competitive remuneration and benefits

• Hutchison Provident Fund / Mandatory Provident Fund

• Training and development opportunities

• A culture of teamwork and fun

• Monthly social activities

• Flexible work hours

• Staff discount at CK Hutchison outlets

• Free snacks

Please send in your application by clicking “APPLY NOW”.

To know more about us, please visit our website at www.esdlife.com

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of application for relevant/similar post(s) within the Hutchison Group of Companies.

Applicants not having heard from us within four weeks from the date of this advertisement may consider their application unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.