Support Specialist

Request Title: Production support

Service Description: Technical-Functional Profile for Production Management and Support

Tasks/Requirements

Technical and Functional Profile for Production Management and Support

EXPERIENCE

Essential:

+4 years' experience in maintenance of web applications based on Java, ideally on Agile methodologies

+2 years' experience of Service Request Manager role

+1 years' experience in Trade & Supply Chain Finance products, on Confirming product will be a plus

SKILLS & KNOWLEDGE

Essential:

Certification in ITIL or a similar service management methodology (ServiceNow)

Demonstrated ability to lead cross-functional teams and projects

Advanced knowledge of web technologies, monitoring tools, and performance analysis

Strong analytical and problem-solving skills

Agile frameworks (Scrum and Kanban).

User level knowledge JIRA, Confluence and Microsoft Teams tools.

Knowledge of relational databases (SQL)

Highly fluent in English: both written and spoken (MINIMUN B2)

Nice to have:

B2 Spanish language

Experience with payments channels/formats (ISO) of banking applications

Experience with accounting and regulatory reporting on banking applications

OTHER INFORMATION

Ability to work in liquid organizations with strong change adaptability

Teamwork and communication skills.

EDUCATION

Certificate of Higher Education/University Degree/Master. Technical background would be a plus.

Skill Matrix

Skill Level Need Type

Confirming: payments to suppliers Intermediate Mandatory

PL/SQL Intermediate Mandatory

Control-M Workload Automation Intermediate Desired

Diseño y evidenciación de pruebas (Test Design & Test Evidence) Advanced Mandatory

ServiceNow Intermediate Mandatory

Flow and Process Monitoring Intermediate Mandatory

Dynatrace Intermediate Desired

Kibana Intermediate Desired