Support Specialist

About the Role:

As a Greenlight Expert/Customer service, you are the face of client for drivers and delivery partners. You support partners through in-person and digital interactions, helping them succeed on the platform. Your role is to provide clear guidance, solve issues efficiently, and create a welcoming experience in the Greenlight Hub.

Role: Customer service representative/Greenlight Expert

Location: Amsterdam, Netherlands

Mode: On-site - Monday - Friday

Type: Contract - 1 year initially

Language: Dutch & English

You combine customer service, operational thinking, and problem-solving to help driver partners get on the road quickly and keep their businesses running smoothly.

What You’ll Do

• Provide in-person and virtual support to client driver and delivery partners at the Greenlight Hub.

• Help partners with account setup, document verification, and onboarding.

• Troubleshoot issues related to accounts, payments, trips, documents, and app functionality.

• Educate partners on Uber policies, product updates, and best practices to succeed on the platform.

• Deliver a high-quality customer experience while maintaining operational efficiency.

• Collaborate with internal teams to escalate and resolve complex cases.

• Maintain accurate records and follow internal processes to ensure compliance.

• Contribute to a positive and supportive environment within the Greenlight Hub.

Both Dutch and English language required.

Additional notes:

We would specifically like to look for someone who:

• Is naturally social, approachable and comfortable talking to many different types of people
• Brings positive energy and contributes to a friendly and informal team atmosphere
• Is proactive and hands-on rather than waiting to be told what to do
• Can work independently and take ownership when needed
• Is flexible and comfortable in a fast-changing operational environment
• Fits naturally into a relatively young, informal and close-working team

NOTE: No sponsorship supported

Dutch language is mandatory