Support Specialist

Job highlights

• Desired Skills and Experience: Excellent Customer handling and communication (verbal and written) skills Ability to work in a highly dynamic environment with High focus on Customer Success
• Good Analytical skills
• Good at providing technical training

Job Details Description: A B.Com / M.Com / MBA Finance graduate having 0- 3 years experience in Technical/ Application Support role for Saas based products If you are a person who loves solving problems , talking to customers and getting them to say We love the product and your support , you belong here ! An understanding of Saas product / ERP / CRM product is essential. Desired Skills and Experience: Excellent Customer handling and communication (verbal and written) skills Ability to work in a highly dynamic environment with High focus on Customer Success. Able to determine problems and debug . Demonstrated ability to write technical documentation. Excellent problem- solving skills. Good Analytical skills. Good at providing technical training. You care deeply, genuinely and passionately about customer support as a career You Love engaging with and helping people via Tickets / Phone You're curious and get to the bottom of every problem. You're an expert problem solver You possess the ability to explain solutions in an easy to understand, concise and fun language You have excellent written and spoken English skills. You can turn upset users into product evangelists! You are persistent and never ever ever give up on a customer. Flexible working on some weekends holidays Know How/ Skills: Written/ Verbal Communication Technical expertise Accounting expertise Advanced Excel skills Troubleshooting and problem solving skills Personal Attributes/ Traits: B.Com / M.Com / MBA Finance Send Resume To: [email protected] Check out our Team Pag