Support Specialist- MCH

Job Title: Support Specialist – MI Coordinated Health

Salary: Commensurate with education and experience and within budget constraints.

Education: High School diploma or equivalent

Experience: At least two years' experience in program intake or customer service. Experience in word processing, excel, and other Microsoft applications is required. Familiarity with record keeping, filing systems, and documentation is desirable. Knowledge of community organizations serving older adults is preferred.

Requirements: Has excellent interpersonal, communication, organizational, and time-management skills with the ability to manage multiple priorities. Is accurate, conscientious and flexible with attention to detail. Accepts direction, is well organized, and has the ability to meet deadlines. Position requires excellent customer service skills. Willingness to work in a team environment. The Senior Alliance is a non-profit 501c (3) where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity while maintaining client confidentiality and professional boundaries.

General Job Description: Works in a team environment to assist in screening callers to provide intake and ongoing support for community service programs. Also assists with administration and program tasks when necessary. Willingness and ability to travel to all areas of Wayne and Macomb County.

Physical Requirements: Regularly required to sit for extended periods of time. Regularly spend long hours using office equipment including computers. Regularly work on repetitive tasks and motions. Ability to lift up to 20 pounds. Required to drive to and from home health provider facilities to support network management.

Duties:

• Processing incoming referrals for participation in community programs
• Data Entry & Documentation into electronic medical record systems
• Download\Upload files into various software systems
• Maintain data spreadsheets and other internal database(s) used.
• Conducting phone calls to schedule in-home assessments for clinical staff, verify timely delivery of needed services, and triage program participant/provider issues.
• Coordinates service arrangement for program participants and home health providers
• Performs initial on-location surveys and routine licensing checks for older adult residential settings
• Responsible for various programs and projects as assigned.