Support Staff

Job purpose

The Support Staff provides administrative support to staff members and assists the staff of the organization, assuring that their operations run efficiently while helping other staff members to adequately fill their roles.

Duties and responsibilities

• Politely answer phones and direct calls appropriately
• Manage scheduling and rescheduling of client appointments
• Maintain and manage client documentation within the Electronic Health Record (EHR) system.
• Add new clients to the EHR
• Pleasantly greet and direct all incoming clients to appropriate appointments
• Collect and post client payments and insurance information, post payments accurately, and coordinate with the billing department as needed.
• Uphold client confidentiality in all aspects of the role. Assist in creating a welcoming and positive environment for clients during check-in and throughout their visit.
• Operate general office equipment, including but not limited to printers, copiers, scanners, and fax machines.
• Complete other duties as required by the position and/or as assigned by the Chief
• Executive Officer

Qualifications

• Education – High School Diploma or its equivalent
• Skills/Abilities- Organization, Juggle various administrative tasks in a timely manner, proficiency in basic computer applications (e.g., Microsoft Office, email, internet browsers) required.

Working conditions

General Conditions- Work is generally performed in office type settings where answering phone and using computers and other technology should be expected.

No special conditions apply.

Physical requirements

General Conditions- Job duties may require sitting or standing for long periods of time. Travel, with some trips requiring several hours in a vehicle, should be expected. Minor lifting and moving may be expected requiring ability to lift up to 20 pounds.

No special conditions apply.

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