Support staff

Job Summary

We are seeking a compassionate, detail-oriented General Office Clerk / Support Staff member to join our dedicated mortuary team. This role is vital in ensuring the smooth coordination of daily operations, providing respectful and empathetic service to families, and supporting administrative functions across all areas of the funeral home. The ideal candidate will be professional, organized, and possess strong communication skills, with the ability to manage multiple responsibilities with discretion and care. This paid position offers a meaningful opportunity to develop your administrative skills while contributing to a supportive environment focused on honoring and serving families during difficult times.

This job description is not an exclusive or exhaustive list of all job functions, activities, duties, or responsibilities that are required and that an employee in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by ownership, management, or supervisors at any time, with or without notice, to meet the business needs of the company and the needs of the families we serve.

Objective

Primarily responsible for assisting with the direction of a facility in the Guerra Gutierrez Mortuaries family companies and coordinate all professional support and ancillary devices in keeping with established standards and practices. Assisting all team members when necessary, promoting teamwork, leadership, and service quality. Always ensure service quality excellence is provided and the family / customer satisfaction is exceeded.

Essential Functions

• Greet visitors and families with professionalism and warmth, ensuring a positive first impression
• Always display a professional demeanor, appearance and attitude.
• Learn and maintain a thorough working knowledge of Guerra Gutierrez including history, commodities, services, pricing, policies, and procedures.
• Perform clerical support to the arranging funeral counselor during the funeral arrangement process.
• Accurately complete all forms and related paperwork for the arrangement process, contract agreement, and funeral service. All paperwork is to be completed expediently and entered in a timely manner in the computer system: vitals, contracts, obituaries, information for death certificates, burial permits, insurance documents, all forms filled out completely, such as checklists and any other paperwork required for each individual family and service.
• Accurately enter all addendums
• Ensure board is always kept current and information is complete and accurate.
• Ensure that obituaries/pictures and service information is up to date and accurate on the website.
• Assist with securing church services times, clergy, motor escorts, dove releases, etc.
• Assist with ordering merchandise, filling out forms for prep department, checks, printing, etc.
• Maintain a close relationship to the day-to-day activities, assisting and contributing to the overall efficiency of the funeral arrangers/counselors.
• Position is responsible to ensure counselors meet their described duties in a timely.
• Assist with checking print and following up with graphic designers to ensure all print material is accurate and completed in a timely manner.
• Checking print bags and ensuring all necessary items are placed in the bag including gloves, crucifix, prayer cards, clergy record, checks, etc.
• Following the checklist, assist with setting up the chapels for service and through with other tasks when needed.
• Assist counselor with receiving clothing, pictures, payments, etc. from family members and recording information in computer.
• Resolve arrangement issues that arise with concern, compassion, and empathy. Always respect the families' grief, pain, and anger, which may manifest itself during and after arrangements.
• Assist counselors as directed, in keeping in touch with and following up with families.
• Submit all necessary paperwork timely to each department, such as embalming authorizations, prep room instructions, check requests, vitals to DC Clerk, print requests to Graphics, etc.
• Office duties such as operating fax machine, filing, inventory management, computer, multiline phone system, typewriter, postage meter and scale and stereo / video system may be required.
• Advise administration, managers, as needed on status of any problems/concerns.
• Maintain work area in a neat and orderly condition, assisting in overall facility maintenance as required.
• Attend work related meetings and training.
• Work within OSHA safety, maintenance and industry mandates.
• Assist with lifting caskets and setting up services.
• Taking first call information and communication with dispatch.
• Relieve reception desk staff or assist them when necessary.
• Carry out any other duties that may arise as directed by supervisor/manager.

Minimum Requirements

• Perform the position and all related duties in a safe, legal, and ethical manner.
• Committed to customer service.
• Communication proficiency.
• Teamwork Oriented.
• Thoroughness and attention to detail.
• Good time management skills.
• Maintain Regular attendance and punctuality.
• Be available to work weekends, holidays, and extended hours when necessary.
• Maintain confidentiality of all material and data.
• Must dress professionally and adhere to Guerra Gutierrez dress code.

Education and Experience

• High school diploma or GED; and six months related experience and or / training; or equivalent combination of education and experience.
• College degree or some college.
• Proficiency on computers.

Additional Qualifications

• Ability to read, write, and speak English fluently.
• Bilingual is a plus.
• High degree of overall computer proficiency.
• Ability to effectively present information to families, co-workers, and leadership.
• Ability to maintain a positive attitude and working environment through organization and communication.
• Flexible, great attention to detail, follow-through and ability to work in a team setting.
• Flexible, able to multi-task, great attention to detail, follow-through and ability to work in a team environment.
• Ability to empathize with families and their guests and demonstrate tact and patience in emotionally charged situations.

Pay: $17.81 - $19.00 per hour

Work Location: In person