Support Staff/Medical Office Assistant

Job Overview

Join our dynamic healthcare team as a Medical Office Assistant/Support Staff, where your energy and dedication will directly enhance patient experiences and streamline clinic operations. In this vital role, you will provide compassionate patient care, assist with administrative tasks, and support medical professionals in delivering top-quality healthcare services. Your proactive approach and attention to detail will ensure a welcoming environment for all patients and staff alike.

Responsibilities

• Schedule and confirm patient appointments through phone , email and in-person
• Greet patients warmly, verify appointments, and assist with check-in procedures to foster a positive first impression
• Submit insurance claims on behalf of patients
• Process patients' payment and provide receipts
• Update and maintain patient records including personal details, billing information and treatment notes
• Assist new patients with intake forms and questionnaires
• Prepare treatment rooms by setting up equipment and organizing materials for treatment
• Assist physiotherapist with preparing and applying heat/ice treatment
• Point of contact for patients, addressing questions, explaining clinic procedures and services
• Coordinate communication between patients and physiotherapist to ensure clear and timely information flow
• Processing, washing, drying, and folding linens, garments, or textiles while maintaining a clean and safe facility
• Maintain a clean, organized clinic environment that complies with health and safety standards
• Communicate effectively with patients and team members to coordinate care and address any concerns promptly

Experience

• Previous hospital or clinical experience is highly preferred, demonstrating familiarity with healthcare environments and protocols
• Experience in patient care roles that involve direct interaction with diverse patient populations
• Familiarity with medication administration procedures and safety guidelines
• Excellent organizational skills with the ability to multitask in a fast-paced setting
• Compassionate attitude combined with strong communication skills to support patient comfort and understanding

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Paid time off

Work Location: In person