Essence Hr Services
Support Tech Lead
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹3,500,000 – ₹4,000,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
3 September 2026
What they need
Lead day-to-day support operations & coordinating L1, L2 and L3
SLA Governance, MTTR & Ticket Aging Management
Track and improve MTTR, MTTA
Own SLA definition
ITIL-aligned Service Management (Incident, Problem, Change, Release)
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