Support Technical Engineer

Support Technical Engineer responsible for configuration, troubleshooting, maintenance, and day-to-day support of IoT devices and related systems. Ensures smooth device operations, timely issue resolution, and coordination with internal teams and clients.

Key Responsibilities

• Configure and deploy IoT devices as per project requirements
• Perform device installation, testing, and commissioning at site or remotely
• Monitor device performance and ensure continuous connectivity
• Diagnose and troubleshoot hardware, firmware, and network-related issues
• Work on Linux-based systems for device access, configuration, and debugging (basic level)
• Access devices via SSH and perform basic command-line operations where required
• Maintain logs of issues, resolutions, and daily activities
• Provide technical support to clients via call, email, or remote access
• Coordinate with development team for bug fixes and improvements
• Handle SIM/network configuration, IP settings, and server connectivity
• Perform firmware upgrades and device health checks periodically
• Maintain inventory records of devices, accessories, and spares
• Assist in documentation, SOP (Standard Operating Procedures), and reports
• Support field engineers and guide them on technical issues
• Ensure adherence to company processes and timelines

Required Skills

• Basic understanding of IoT systems and device communication
• Knowledge of networking concepts (IP, TCP/IP, SIM-based connectivity)
• Familiarity with hardware troubleshooting and serial communication
• Basic knowledge of Linux operating system (commands, file system, SSH access) – preferred but not mandatory
• Ability to use remote tools and diagnostic software
• Basic understanding of cloud platforms and APIs (Application Programming Interface)
• Good problem-solving and analytical skills
• Strong communication and coordination abilities

Educational Qualification

• Diploma / Bachelor’s Degree in Electronics, Electrical, Computer Engineering, or related field

Experience

• 0–2 years of experience in technical support / IoT / embedded systems (Freshers can apply)

Other Requirements

• Willingness to travel for site visits if required
• Ability to work under pressure and meet deadlines
• Basic knowledge of MS Excel and reporting

Key Performance Indicators (KPIs)

• Issue resolution time
• Device uptime and performance
• Number of successful deployments
• Customer satisfaction