Support Technician

🚨 Hiring: Support Technician 1 – Help Desk & Operations 🚨

📍 Location: Austin, Texas

👥 Openings: 2

We are looking for 2 Level 1 Support Technicians to support a large-scale computer and docking station refresh project . The role involves hands-on hardware support, computer imaging, equipment replacement, data migration, troubleshooting, and end-user technical assistance.

The ideal candidate should have strong PC hardware, Windows operating systems, troubleshooting, customer service, and hardware/software installation experience. Windows 11 technical support experience is preferred but not required.

🔹 Key Responsibilities

• Support the day-to-day activities of a computer and docking station refresh project .
• Perform computer imaging and deployment according to established agency procedures.
• Replace computers, docking stations, peripherals, and related hardware.
• Assist with data migration from existing systems to replacement computers.
• Troubleshoot and repair computer systems, hardware, and peripherals.
• Install, maintain, move, test, upgrade, and replace hardware and software.
• Provide technical assistance for application and hardware-related issues.
• Maintain appropriate security controls over software and systems.
• Prepare and maintain service records and technical documentation .
• Assist users with system, subsystem, and software application issues.
• Support data access and transfers involving local, state, or federal databases as required.
• Work closely with agency subject matter experts and project management teams.
• Provide professional and responsive end-user customer service .
• Handle multiple tasks while prioritizing work and meeting project deadlines.
• Safely lift and relocate equipment weighing up to 30 lbs .

✅ Required Skills

• 1+ year of experience in technical support, computer operations, or a related field.
• PC hardware and peripheral troubleshooting.
• Computer imaging and hardware replacement.
• Hardware/software installation and upgrades.
• Windows Operating Systems.
• Personal computer support and troubleshooting.
• Knowledge of computer components, printers, and peripherals.
• Technical assistance for hardware and software problems.
• Information systems troubleshooting.
• Basic understanding of information security practices and procedures.
• MS Office Suite experience.
• WordPerfect experience.
• Strong oral and written communication skills.
• Excellent customer service skills.
• Ability to work cooperatively in a professional team environment.
• Ability to manage multiple tasks and meet deadlines.
• Ability to lift and relocate 30 lbs .
• High school diploma or equivalent.

⭐ Preferred Skills

• Windows 11 technical support experience .
• Experience supporting large-scale PC refresh/deployment projects .
• Experience with enterprise computer imaging and deployment.
• Data migration experience.
• Help Desk / Service Desk experience.
• Experience working in government or enterprise IT environments.
• Experience with docking stations and enterprise peripherals.