Support Technician

Location: Nicholasville, KY

Pay Rate: $19-$35/hr

Schedule: Mon-Fri 9-5pm and alternate on weekends

Job Type: Contract

About The Opportunity Eastridge Workforce Solutions is seeking a Robotics Support Specialist to join our client's growing team and support one of the largest deployments of in-store robots in the world.

This position is responsible for remotely monitoring, operating, and troubleshooting robots deployed in customer environments. The ideal candidate is technically savvy, has experience with 3D environments, video gaming, virtual reality (VR), or technical support, and enjoys solving problems in a fast-paced environment.

Key Responsibilities

• Remotely monitor and troubleshoot robots using cloud-based virtual reality remote control systems.
• Identify and resolve technical issues to minimize disruptions to customer operations.
• Respond to customer calls and provide technical assistance to store associates and management.
• Utilize remote control tools to navigate and correct robotic issues.
• Communicate with field technicians to assist with troubleshooting and repairs.
• Escalate complex technical issues to engineering or higher-level support teams when necessary.
• Collaborate with project management and engineering teams to improve robotic operations.
• Monitor multiple systems and applications simultaneously.
• Provide excellent customer service while maintaining a professional and calm demeanor.

Qualifications

• Strong computer skills and technical aptitude.
• Experience or familiarity with 3D gaming, virtual reality (VR), augmented reality (AR), or simulation environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask and work with multiple software applications simultaneously.
• Strong attention to detail and pattern recognition skills.
• Ability to work independently and collaboratively.
• Comfortable working in a fast-paced, technology-driven environment.
• Ability to remain calm and professional when resolving urgent technical issues.
• Willingness to work evenings, weekends, holidays, and overtime as needed.

Preferred Skills

• Experience in technical support, IT help desk, or customer service.
• Background in PC gaming, console gaming, or 3D simulation environments.
• Familiarity with robotics, automation, or remote monitoring systems.
• Experience troubleshooting hardware or software issues.
• Experience providing remote assistance to customers or field technicians.

#PROTEMP

Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements . Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary em ployees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based . However, f rom time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer : Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity , and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity , gender e xpression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks : Certain clients require Eastridge Workforce Solutions to perform background check s. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy: Information collected and processed as part of your candidate profile, job application, resume, and/ or any other information you choose to submit is subject to Eastridge’s Privacy Policy : https://www.eastridge.com/privacy-policy , as well as

Eastridge ’ s Pre-Use Notice of Collection and Automated Decision-Making Technologies : https://www.eastridge.com/data-collection-notice .

By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email.

The purposes for these communications may include, but are not limited to, confirming your interest in available opportunities, scheduling interviews, conducting initial screening conversations, and collecting information relevant to your application.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message. For additional information regarding our text messaging practices, please review our SMS Terms and Conditions at: https://www.eastridge.com/sms-terms-and-conditions . You may opt out of receiving e-mail by clicking the “Unsubscribe” button.