Support Technician (Penang)

Location:

Switch @ Gurney Paragon Mall

Responsibility

Join our team and be part of a dynamic retail environment where technical expertise meets exceptional customer service. We are looking for a dedicated Service Technician to ensure smooth service operations and deliver outstanding customer experiences.

Key Responsibilities:

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• Organise and prioritise pending repair units for efficient workflow.
• Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• Update service system records throughout the day for accurate status tracking.
• Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
• Support in-store activities and company events, ensuring technical readiness and smooth operations.

What We’re Looking For?

• Education: Diploma or Certificate in Electronics, IT, or related technical field.
• Experience: 1–2 years in technical repair or customer service, preferably in retail.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

• Physical ability to handle products.
• Willingness to work flexible hours, including weekends and events.