Support Worker

Ability Gateway's Vision

At Ability Gateway we pride ourselves on delivering person-centred care that celebrates diversity and empowers people with disability to live the lives they choose. We are passionate about providing support that promotes dignity, independence, inclusion, and genuine community participation.

Services we offer

• Lifestyle Day Program – modern approach to a day program. Delivering a wide range of opportunities for customers by incorporating community participation in a structured format while working with a variety of local businesses.
• Home and Community – our team focus on flexibility and individually tailored solutions to provide wholistic supports supporting people to connect with their community, attend appointments, and participate in social and recreational activities.
• Supported Independent Living (SIL) – 24/7 supports in shared housing. Our accommodation services heavily prioritise the matching of customers over funding levels to achieve more harmonious living environments.
• Vocations Program – We provide individualised vocational support focused on supporting customer to achieve specific employment goals relating to obtaining and maintaining mainstream employment.

About the opportunity

We're seeking compassionate and reliable Disability Support Workers to join our team in Wagga Wagga NSW. In this role, you'll support NDIS participants to live more independently, achieve their goals, and participate fully in their community.

We want to employ people who reflect the diversity of our customers to ensure we can support each customer's individual needs and wants. By building a diverse and inclusive team, we can better deliver person-centred support that empowers individuals while maintaining their dignity, safety, and wellbeing.

We currently have vacant positions in the following programs:

• Lifestyle
• Home & Community

About you

We're looking for people who:

• Are passionate about delivering person-centred supports that make a genuine difference in participants' lives.
• Can work a variety of shift times and are committed to providing continuity of support.
• Work well both independently and as part of a collaborative team.
• Communicate clearly and professionally with participants, families, and other stakeholders.
• Have a strong understanding of the NDIS and experience supporting participants to achieve their goals.
• Bring proven experience in complex care environments.

If you're dedicated, flexible and motivated to empower people with disability, we'd love to hear from you.

Skills & Experience

The ideal candidate will bring a mix of skills, experience, and passion to our team:

• Experience working within the community sector, minimum 6 months. Eg. support work, nursing, youth work, aged care, teaching, early childhood, or mental health support — combined with a genuine commitment to providing person-centred supports.
• Ability to complete clear, concise, and factual shift notes.
• Skilled in providing support and assistance to customers, including personal care, help with daily living tasks and community access.
• Confidence in administering medication and following individual support plans.
• Comfortable using technology (mobile apps and desktop software).
• Enthusiasm for bringing your own unique approach to life and creating fun, engaging experiences for customers.
• Ability to engage customers in meaningful and enjoyable activities.
• A focus on encouraging independence, capacity building, and the development of new skills.
• Commitment to empowering customers to plan and achieve their goals.
• Demonstrating and promoting a positive lifestyle through role modelling.

What an average day might include

• Supporting customers with daily living tasks, including personal care, meal preparation, and transportation
• Helping customers participate in social and recreational activities to boost wellbeing and community involvement
• Advocating for customers' needs and working closely with multidisciplinary teams to provide personalised support
• Keeping accurate customer records and documentation to ensure consistent, high-quality care
• Assisting in creating and carrying out individual support plans
• Promoting a safe, welcoming, and inclusive environment that respects eachcustomer's rights, dignity, and choices

Essential Requirements

• Current NDIS worker Check (or willing to obtain)
• Current Working with Children Check
• Unrestricted working in Australia Rights
• Valid Driver's license and access to reliable vehicle
• COVID 19 Vaccination Status (3x)
• Influenza vaccination (annually)
• Current First Aid + CPR Certificate (HLTAID011/12 + HLTAID009)

About Us

Ability Gateway was founded in 2022, inspired by the need for more diverse and personalised supports for NDIS participants in our community. Since then, we've become a trusted part of the local area, known for empowering NDIS participants through inclusive and personalised support.

We are committed to progressive support and meaningful outcomes — building independence, growth, and a true sense of belonging. Our inclusive services put people first, creating pathways for NDIS participants to thrive and achieve the life they choose.

Benefits

• Remuneration program that rewards performance and long-term employment
• Positive, Fun & Friendly Workplace Culture
• Comprehensive Training & Development
• Career Progression Opportunities
• Be at the forefront of progressive and inclusive support
• Employee Assistance Program
• Employee Benefits Program that offers attractive discounts at a range of local business's