Support Worker

Are you a compassionate, grounded person who believes practical support, genuine connection and a welcoming environment can make a real difference?

This is an opportunity to become part of a warm, purpose-driven team and contribute to the important place WillowTree 37 holds within the Southern Downs community.

• Permanent part-time – 16 hours per week
• Four-hour shifts every Monday, Tuesday, Thursday and Friday
• Meaningful, community-based work with regular support and supervision

This recruitment process is being managed by Peak Potential Coaching Co. on behalf of WillowTree 37 Women’s Support Centre. The successful applicant will be employed directly by WillowTree 37.

About WillowTree 37 Women’s Support Centre

WillowTree 37 Women’s Support Centre is a sanctuary for women in need - a place of safety, hope, connection and practical support.

Located at 37 Guy Street, Warwick, the centre was established to address a gap in face-to-face support for women across the region. Inspired by the strength and resilience of the willow tree, WillowTree 37 represents growth, renewal and hope.

The centre has strong roots in the Southern Downs community and is supported by a dedicated team of staff, volunteers and a local management committee. Together, they create a welcoming environment where every woman who walks through the doors can feel seen, supported and valued.

About the Role

As the Support Worker, you will provide practical, emotional and social support to women accessing the centre.

Working alongside the Program Manager, Case Worker and volunteers, you will help women access essential support while creating opportunities for connection, participation and engagement.

Your responsibilities will include:

• Welcoming women to the centre in a respectful and non-judgemental way
• Providing practical assistance, information and access to essential items
• Offering emotional support, active listening and reassurance within the scope of the role
• Helping women connect with appropriate community services and resources
• Assisting with client intake, referrals and follow-up activities
• Recognising safety or wellbeing concerns and escalating them appropriately
• Developing and facilitating inclusive activities that encourage social connection
• Supporting women to participate in activities and programs offered through the centre
• Providing day-to-day guidance and encouragement to volunteers
• Maintaining accurate and confidential client, activity and service records
• Assisting with community activities, workshops and events
• Contributing to the safe, welcoming and effective operation of the centre

This is a practical support role working alongside the Program Manager and Case Worker. It does not include independent case management, professional counselling or formal assessment.

About You

You are approachable, compassionate and able to build respectful relationships with people from different backgrounds.

You understand the importance of listening without judgement, maintaining professional boundaries and recognising when someone needs additional or more specialised support.

You will bring:

• Experience supporting people experiencing disadvantage, vulnerability or social isolation
• An understanding of trauma-informed, strengths-based and person-centred practice
• Strong interpersonal and communication skills
• The ability to respond calmly and sensitively when someone is experiencing distress
• Sound judgement and the confidence to escalate concerns when needed
• The ability to work independently while contributing to a small, collaborative team
• Confidence working with and supporting volunteers
• Good organisation, record-keeping and computer skills
• The ability to manage private and sensitive information appropriately

Experience in women’s services, homelessness, domestic and family violence, community services or a related area would be highly regarded.

A Certificate IV in Community Services or a related discipline is desirable; however, relevant experience will also be considered.

We encourage applications from people whose skills and experience align with the role, even if their previous job title has been different.

What We Offer

• Meaningful work that makes a visible difference within the local community
• A consistent weekday work pattern
• The opportunity to create activities that build connection and reduce social isolation
• A welcoming, values-driven and community-connected workplace
• A supportive team environment
• Regular supervision and guidance
• Training and professional development relevant to the role

The position is permanent part-time for 16 hours per week, worked as four-hour shifts on Monday, Tuesday, Thursday and Friday.

Requirements

The successful applicant must hold, or be willing and able to obtain:

• A Blue Card
• A National Criminal History Check
• Current First Aid and CPR certification, if required for the role
• Evidence of eligibility to work in Australia

How to Apply

If you would like to use your skills and experience to contribute to a safe, compassionate and important community space, we would love to hear from you.

Please submit your resume and a brief cover letter outlining:

• Why you are interested in joining WillowTree 37
• The relevant experience and strengths you would bring to the role
• Your availability to work across the required days

Applicants selected for interview will be contacted by the team at Peak Potential Coaching Co.