Support Worker

About the role

JnJ Community Support Services is seeking a compassionate and dedicated Support Worker to join our team in Bundaberg, QLD. This is a casual position that offers flexibility whilst making a meaningful difference in the lives of vulnerable children, young people and families within our community. As a Support Worker, you will play a vital role in delivering high-quality support services that promote wellbeing, safety and positive outcomes for the individuals and families we serve. This position is integral to our mission of providing comprehensive child welfare, youth and family services that strengthen community connections and foster resilience.

Key responsibilities

• Provide direct support and assistance to children, young people and families in accordance with their individual care plans and support agreements
• Develop and maintain positive, trusting relationships with service users whilst maintaining professional boundaries
• Assist with daily living activities including personal care, meal preparation, household management and transportation as required
• Support young people to develop life skills, independence and social competence through mentoring and practical guidance
• Participate in planned activities and therapeutic interventions that promote emotional wellbeing and personal development
• Maintain detailed and accurate records of support provided and progress observed
• Communicate effectively with service users, families, colleagues and other professionals involved in care provision
• Identify and report safeguarding concerns promptly and appropriately, adhering to mandatory reporting requirements
• Contribute to a safe, inclusive and supportive environment that respects diversity and promotes dignity
• Attend team meetings, training sessions and supervision appointments as scheduled

What we're looking for

• A genuine passion for supporting vulnerable children, young people and families with a commitment to making a positive impact
• Demonstrated experience in a support, care or community services role, ideally within child welfare, youth services or family support
• Strong interpersonal and communication skills with the ability to build rapport and establish trust with individuals from diverse backgrounds
• Patience, empathy and emotional resilience when working with individuals experiencing complex needs or challenging circumstances
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion
• Flexibility and adaptability to work varied hours, including evenings, weekends and public holidays as required
• Current or willingness to obtain a Working with Children Check and relevant qualifications
• Sound knowledge of child protection principles and mandatory reporting obligations
• Problem-solving skills and the ability to work both independently and as part of a collaborative team
• A valid driver's licence and reliable access to transport are highly desirable
• Qualifications in areas such as Certificate III or IV in Community Services, Disability Support or similar are advantageous but not essential

What we offer

JnJ Community Support Services is committed to supporting the wellbeing and professional development of our team members. We offer:

• Casual flexibility that can accommodate your personal circumstances and lifestyle needs
• Competitive hourly rates reflecting industry standards and your experience
• Comprehensive training and professional development opportunities to enhance your skills and knowledge
• Supportive supervision and mentoring to assist your growth within the role
• A collaborative and inclusive workplace culture that values your contribution and respects diversity
• Access to employee assistance programmes and wellbeing resources to support your health and resilience
• The opportunity to make a meaningful difference in the lives of vulnerable young people and families within our community

About us

JnJ Community Support Services is a dedicated provider of child welfare, youth and family services committed to strengthening communities and supporting vulnerable children and families. With a focus on evidence-based practice and person-centred care, we work collaboratively with service users, families, professionals and community partners to develop tailored support solutions that promote safety, wellbeing and resilience. Our organisation values compassion, integrity, respect and accountability, and we are dedicated to creating inclusive environments where all individuals are supported to reach their potential.

Apply now

If you are interested in this rewarding opportunity and believe you have the skills and commitment we are seeking, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and motivation for this role to JnJ Community Support Services. We welcome applications from candidates of all backgrounds and are committed to fostering an inclusive recruitment process.