Support Worker

The Opportunity

Complex disability support in Toowoomba, apartments & community, 24/7.

MS Queensland is seeking experienced and compassionate Disability Support Workers to provide in-home and community-based care for individuals with high and complex support needs. This role supports clients living with Multiple Sclerosis, Motor Neurone Disease, Cerebral Palsy, and other neurological conditions.

You will work within a 24/7 rotating roster across Toowoomba-based apartments and the surrounding community, delivering high-quality, person-centred care while strictly adhering to individual care plans.

Applications are reviewed daily with interviews conducted immediately following a successful phone screen.

There are both part time (guaranteed 2 shifts a fortnight minimum) and casual opportunities available. Our casual opportunities offer flexibility while providing a potential pathway to part-time employment as ongoing opportunities become available.

Shift Types | Please note these times are approximate and general shift times – these may change to meet customer need:

• Morning: 6:00am to 2:00pm
• Afternoon: 2:00pm to10:00pm
• Awake Night: 10:00pm to 6:00am
• Community Access Shifts (4-hour shifts)[GD1] [MA2]
• Rosters published 2weeks in advance.
• Shifts available across all days, with options for nights/weekends.
• Tell us your availability, we’ll match you to consistent shifts where available.
• Multiple location across the Toowoomba region including in-home (including Apartment complexes) and community supports.
• Part time and casual opportunities available

Pay Rates (for Part-time roles)

• Morning: $36.22/hr

• Afternoon: $40.75

• Night: $41.65

• Saturday: $54.33

• Sunday: $72.44

• SCHADS Award Shift Definitions apply

NFP salary packaging available.

Pay Rates (for Casual roles inclusive of casual loading)

• Morning: $45.28/hr

• Afternoon: $49.80/hr

• Night: $50.71/hr

• Saturday: $63.39/hr

• Sunday: $81.50/hr

• SCHADS Award Shift Definitions apply

NFP salary packaging available.

Key Responsibilities

• Deliver high-quality personal care and daily living support (mobility, meals, domestic tasks)
• Support community access and meaningful participation to build independence
• Provide medication support and assist with medical appointments as required
• Deliver complex supports in line with care plans (catheter/bowel care, hoisting/transfers, PEG feeding, suctioning and more)
• Monitor wellbeing, document accurately, and escalate health/behaviour changes promptly
• Maintain clear records and follow individual care plans, policies and safe work practices
• Work collaboratively with the team to deliver consistent, safe, person-centred support every shift

What We’re Looking For

Essential Requirements:

• Completed Cert III in Individual Support (Disability)/Disability Support (or equivalent) – completion certificate required
• Current RTO-issued First Aid (within last 3 years) and CPR (within last 12 months)
• Proven high/complex needs experience (24/7 or supported accommodation preferred), including neurological conditions and/or complex behaviour support (highly regarded)
• Confident delivering complex physical supports in line with care plans: personal care, catheter/bowel care, hoisting/transfers, PEG feeding, and medication support
• Person-centred approach with NDIS understanding (or willingness to learn quickly) and a strong commitment to dignity and choice
• Strong communication plus high-quality documentation; values consistency, teamwork, and doing things properly
• Reliable, proactive, calm under pressure, adaptable and able to follow plans precisely as needs change

Additional Requirements:

• Current open Australian driver’s licence
• Comprehensive car insurance + access to a safe, reliable vehicle
• NDIS Worker Screening Card
• Queensland PAID Blue Card
• Completion of NDIS Online Worker Training (prior to commencement)

What MS Queensland Offers

• Not-for-profit salary packaging + financial wellbeing support (incl. early pay access)
• Free professional development, including Mental Health First Aid
• Free MS Queensland shirts/merch + annual flu vaccination
• Paid buddy shifts + structured onboarding with hands-on senior support
• Strong clinical governance and reliable support on every shift, so you can work safely
• High-quality equipment and safe systems and professional training
• Peer recognition platform + Q Leave portable long service leave
• 6 weeks paid maternity leave + 2 weeks paid partner leave
• Private health insurance discounts through Australian Unity
• Exclusive discounts across 500+ brands via MS Queensland partner programs
• We pay for your Queensland Blue Card + NDIS Worker Screening Card if you do not already have them (save up to $144)

Want to help ensure every Queenslander with a neurological condition can live a better, more connected life?

MS Queensland is a leading provider of holistic services for people living with neurological conditions. With 65+ years as the peak body for multiple sclerosis (MS) in Queensland, we’re dedicated to building neuro‑inclusive communities, driving wellness, raising awareness, and delivering integrated services that support health, wellbeing, and lifelong learning.

Interested? Great!

If this sounds like you, apply before Sunday 18****th of October | 11:59PM AEST.

Applications are reviewed daily with interviews conducted immediately following a successful phone screen.

For general enquiries or to request a copy of the full Position Description, please contact [email protected]. Please note this email address is for enquiries only.

Our commitment to inclusion

At MS Queensland, we warmly welcome candidates from cultural, linguistic and neuro diverse backgrounds, people with disability, LGBTIQA+ communities, and Aboriginal and Torres Strait Islander peoples. If you need any adjustments to participate in the recruitment process, please let us know, we’re happy to support you.

Respectfully, no agencies please.