Support Worker

Job Summary

Family Health Centers is seeking a dependable, organized, and patient-focused Medical Support Worker to assist with daily healthcare operations and support a positive patient experience. This role provides non-clinical support with patient assistance, administrative tasks, clinic organization, communication, and general healthcare service activities.

Responsibilities

• Welcome patients and visitors in a friendly and professional manner.
• Assist patients with check-in, check-out, and general clinic procedures.
• Help schedule, confirm, and update patient appointments as directed.
• Verify and update patient registration and contact information accurately.
• Answer routine phone calls and respond to general patient questions.
• Direct patients to appropriate areas, staff members, or services.
• Assist with maintaining accurate patient records and administrative information.
• Enter authorized information into computer or electronic medical record systems as assigned.
• Prepare reception, waiting, and patient service areas for daily operations.
• Assist with preparing rooms and supplies for patient visits as directed.
• Restock office, patient-care, and administrative supplies as needed.
• Help organize forms, documents, messages, referrals, and other clinic materials.
• Communicate patient requests and routine concerns to appropriate staff members.
• Support efficient patient flow and daily clinic operations.
• Assist healthcare staff with non-clinical support tasks as assigned.
• Maintain clean, organized, and welcoming patient and work areas.
• Follow patient privacy, confidentiality, infection-control, and workplace safety procedures.
• Handle patient information and clinic documents responsibly and professionally.
• Communicate effectively with patients, healthcare staff, and administrative team members.
• Perform other medical support and clinic service duties as assigned.

Qualifications

• Previous healthcare, medical office, clinic, administrative, customer service, or patient support experience is preferred but not required.
• Friendly, professional, and patient-focused attitude.
• Strong communication and interpersonal skills.
• Good organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to handle patient information with confidentiality and discretion.
• Comfortable using computers, email, scheduling systems, and basic office software.
• Ability to follow healthcare procedures, workplace policies, and safety guidelines.
• Comfortable working as part of a healthcare support team.
• Ability to remain calm and professional in a busy clinic environment.
• Reliable attendance and punctuality.
• Willingness to learn clinic procedures and healthcare support practices.

Benefits

• Full-Time / Part-Time opportunities.
• Competitive compensation.
• On-the-job medical office and healthcare support training.
• Supportive and professional work environment.
• Opportunities to develop patient service and administrative skills.
• Opportunities for professional growth and advancement.
• Hands-on experience supporting daily healthcare operations.

About Family Health Centers

Family Health Centers provides a professional healthcare environment focused on patient support, organized clinic operations, and respectful service. The team works together to help maintain an efficient, welcoming, and patient-centered experience.

Pay: $16.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person