Support Worker

POST:

Support Worker (Home from Hospital & Wellbeing Centres)

SALARY:

National living wage applies

HOURS:

Full and Part-time hours available

LOCATION:

Working in the community across Calderdale & Kirklees, Dewsbury District Hospital and Wellbeing Centres in Calderdale & Kirklees

ACCOUNTABLE TO:

Service Managers

SCOPE OF ROLE:

This job description covers two services, the Home from Hospital Team and The Wellbeing Centres.

You may be asked to cover shifts on both services under this Role.

RESPONSIBLE FOR:

This role requires work across our client-based services, which will entail some degree of personal care for our clients.

Tasks will include:

· collecting clients from hospital in an Age UKCK vehicle (car), transporting them home and settling them in ensuring their safety

· supporting clients in our Wellbeing Centres and assisting with activities, meals, personal care and transporting clients.

HOME FROM HOSPITAL - RESPONSIBLE FOR:

Transporting clients in our vehicles from hospital to their home providing support to settle them in ensuring they are safe, secure and comfortable.

WELLBEING CENTRES – RESPONSIBLE FOR:

Driving or helping to escort clients to the centres in our minibus, assisting with their personal care, mealtimes, and activities at the centres.

AGE UK PRINCIPLES:

The most valuable asset to Age UK Calderdale & Kirklees are the people involved with the charity. Our approach to recruitment and selection of employees reflects the importance of people to us, the values and the organisation of the charity including:

· To be client centred.

· Deliver services with compassion.

· Value staff and volunteers.

· Be inclusive and embrace equality and diversity.

· Develop trust in our services.

· Everybody working together to achieve the same objectives.

As a Disability Confident Employer, we are committed to attracting and recruiting people with a disability. Through the Disability Confident scheme, we are challenging attitudes towards disability, increasing understanding of disability, removing barriers to disabled people and those with long term conditions so that all can reach their full potential and realise their aspirations.

ORGANISATIONAL EXPECTATIONS:

Age UK Calderdale & Kirklees works in a variety of roles, many of which are based in differing geographical areas of our region.

In order that we can be most effective in the provision and delivery of services and projects to the older people of Calderdale & Kirklees you will need to work as part of a team. You will contribute to and share in the work of the organisation while maintaining an awareness of the political and social environment in which we work.

You will be expected to develop good working relationships with other Age UK Calderdale & Kirklees’ staff and relevant external organisations, as appropriate to your role.

You will adhere to all roles and responsibilities in line with Age UK Calderdale & Kirklees’ policies and procedures and all legislative requirements.

You will be expected to undertake any other activity requested by your Line Manager(s) that is appropriate to the experience and level of responsibility of the post holder, and to promote the work of Age UK Calderdale & Kirklees whenever possible.

HOME FROM HOSPITAL - OUTLINE OF POST:

• Working as part of a team transporting clients in our vehicles from hospital
• to their home.
• Monitoring and assisting clients during transportation to ensure they are
• comfortable and safe.
• Providing practical support to ensure that the client is confident in their
• ability to cope at home and helping them settle back in.
• The aim of the role is to contribute to reducing bed days for older people
• and avoid unplanned re-admissions to hospital.

MAIN TASKS:

· Transporting clients in our vehicles from Dewsbury Hospital to their homes.

· Offering compassion and practical assistance while settling clients back into

their homes.

· Ensuring the client has their medication, sufficient food, heating and power, is

comfortable and safe to be left at home.

· Helping rebuild the client’s confidence and give reassurance.

· Maintaining client confidentiality at all times and seeking permission to share

key information with professional staff when required.

· Maintaining and recording client information on our computer database.

· Attending appropriate training programmes to enhance the effectiveness of

the project.

· Applicants should be prepared to work flexible and occasionally unsociable

hours.

· Applicants will be expected to provide cover for colleagues in the Seamless

Support Service which operates in the Calderdale & Kirklees areas, at times

of holiday or illness in order to meet the needs of the service and the clients.

WELLBEING CENTRES – OUTLINE OF POST:

• The post holder will provide driving and escort duties, to ensure the safe transfer of clients to and from the centre.
• The post holder will be responsive to, and understand the changing needs of clients and carers, will monitor clients, and take appropriate action when necessary.
• The post holder will report any concerns about client care to their line manager.
• The post holder will always ensure safe driving management.
• The post holder will support their line managers in the running of the centres.
• The post holder will accept responsibility in all areas of bus safety.

MAIN TASKS:

• The post holder will be expected to work to the aims of Wellbeing Centre Service Standards set out by Age UK Calderdale & Kirklees and Age England Association.
• The post holder will be expected to be aware of current Health and Safety regulations, and to be responsible for reporting issues of concern to their line manager.
• The post holder will be willing to undertake personal care tasks for clients when necessary.
• The post holder will be expected to drive our adapted minibus, or to provide escort duties, as and when necessary following appropriate training.
• The post holder will be expected to undertake appropriate training to NVQ Level 2 Health & Social Care, together with any other identified relevant training opportunities when available.
• The post holder will be expected to ensure lunch, refreshments and all activities are provided to meet client need.
• The post holder will be available for overtime when the need arises.
• The post holder will be expected to ensure the minibus driven has had all daily safety checks completed by the driver of the day and an evening check to ensure no damage has occurred whilst in use. The reporting of such to their line manager is the daily responsibility of the driver.
• The post holder will always ensure the cleanliness of Age UK transport both internally and externally.
• The post holder will always ensure the cleanliness of Age UK Centres.
• The post holder will accept responsibility for the vehicle, passengers and items carried while the vehicle is in their charge.
• Safe driving techniques and abiding by the rules of the road will be applied at all times.

Pay: £12.71 per hour

Expected hours: 4.0 – 37.5 per week

Benefits:

• Company pension
• Sick pay

Work Location: Hybrid remote in Kirklees