Support Worker

Job Summary

Family Health Centers - East Broadway is seeking a dependable, organized, and patient-focused Medical Clinic Support Worker to assist with daily clinic operations and help provide a welcoming experience for patients. This role supports front-desk services, appointment coordination, patient information management, routine administrative tasks, and general clinic organization while helping the healthcare team maintain efficient and professional operations.

Responsibilities

• Welcome patients and visitors and provide courteous, professional assistance.
• Assist with patient check-in and check-out procedures.
• Support appointment scheduling, confirmations, and follow-up coordination.
• Answer incoming calls and direct inquiries to the appropriate staff members.
• Maintain and organize patient records, forms, and routine clinic documentation.
• Assist patients with completing registration forms and other required paperwork.
• Verify basic patient information and update records as authorized.
• Help coordinate communication between patients, administrative staff, and healthcare professionals.
• Assist with organizing referrals, appointment notes, and other administrative documents.
• Maintain clean, organized, and presentable reception and waiting areas.
• Monitor office supplies and notify supervisors when restocking is needed.
• Follow patient confidentiality requirements and protect sensitive information.
• Support routine data entry and other clerical tasks.
• Provide general information about clinic procedures and direct medical questions to qualified healthcare professionals.
• Follow clinic policies, safety procedures, and applicable infection-prevention practices.
• Report scheduling issues, patient concerns, and operational needs to the appropriate supervisor.
• Assist with daily opening, closing, and general clinic support duties as assigned.
• Perform other administrative and patient-support responsibilities as needed.

Qualifications

• Previous experience in a medical office, clinic, healthcare support, reception, or customer service role is preferred but not required.
• Strong communication and interpersonal skills.
• Friendly, patient, and professional attitude.
• Good organizational skills and attention to detail.
• Ability to handle patient information responsibly and confidentially.
• Basic computer skills and familiarity with data entry or office software.
• Ability to follow instructions, established procedures, and workplace policies.
• Ability to work effectively with patients and healthcare team members.
• Strong time-management and multitasking skills.
• Reliable attendance, punctuality, and responsible work habits.
• Willingness to learn clinic procedures and administrative systems.

Benefits

• Full-Time / Part-Time opportunities.
• Competitive compensation.
• On-the-job training and practical clinic experience.
• Supportive and team-oriented work environment.
• Opportunities to develop healthcare administration and patient-service skills.
• Opportunities for professional growth and advancement.
• Experience supporting daily operations in a healthcare setting.

About Family Health Centers - East Broadway

Family Health Centers - East Broadway provides a healthcare setting focused on patient services, access to care, and coordinated clinic operations. The clinic team works together to support patients, maintain organized administrative processes, and promote a welcoming and professional environment.

Pay: $16.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person