Support Worker (Days) at Gateshead Multiple Complex Needs Accommodation Service

99Gateshead Multiple Complex Needs Supported Housing and Emergency Accommodation Service

Job Title: Support Worker - Days

Responsible To: Project Team Leader

Location: Gateshead

Salary: Grade B £25,877.80 per annum plus anti-social hours allowance of £650 per annum. Total starting salary of £26,527.80 per annum.

Hours: Full time 37 hours per week: hours vary, Monday to Sunday, in accordance to a rolling rota. Anti-social working; evenings, weekends, and bank holidays.

Benefits: Oasis Community Housing operates a contributory group personal pension plan and, if eligible, you will be automatically enrolled into the Oasis Trust pension scheme. Currently all staff are required to contribute a minimum of 2%. The employer contribution is currently set at 7%.

Oasis Community Housing life assurance policy, through Omnilife, is open to all staff who earn in excess of £6000 per annum.

25 days holiday per year, plus statutory holidays, increasing to 30 days per annum after 2 years of completed service.

Job Purpose:

To support the delivery of Oasis Community Housing's Gateshead Multiple Complex Needs Supported and Emergency Accommodation Service. The service provides supported housing, and emergency accommodation for those in Gateshead who have multiple complex needs. The service includes two supported housing sites, plus 6 self-contained units of Emergency Accommodation, which can be accessed by those referred to the service throughout the day or night.

To work as part of a small team helping with all aspects of running the service, including providing person-led holistic, trauma informed and solution focused support to individuals, motivating and empowering individuals towards increased independence. To provide information, advice, guidance and support to indivduals to access appropriate additional services, and ultimatley to move on from the service.

Project Specific:

Gateshead Multiple Complex Needs Supported Housing and Emergency Accommodation Service is an accommodation-based support service based across two 24-hour staffed sites, plus six self-contained properties located in Gateshead. The service is funded by Gateshead Council to provide supported housing, and emergency accommodation to those with Multiple Complex Needs who are experiencing homelessness or at risk of homelessness.

Our properties are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals using person-led, holistic, trauma-informed and solution-focused approaches. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, before moving them on safely and successfully, therefore reducing homelessness and the on-going risk of homelessness.

Duties and Responsibilities:

• To manage enquiries relating to vacanies in the service.
• To keep appropriate, accurate, timely records of all interactions on our InForm data system; keeping colleagues informed of relevant issues.
• To ensure house rules are explained to residents and enforced as needed.
• To deal with informal complaints made by residents in accordance with OCH's procedures.
• To organise and encourage activities which are of interest to those being supported.
• To ensure and encourage those who we're supporting to be considerate neigbours and prevent ant-social behaviour.
• To clean the office space and communal areas, and support those living in our service to keep their rooms/properties clean.
• To encourage involvement in the development and operation of the service, facilitating consultation and participation.
• To ensure safeguarding policies and procedures are adhered to in your practices.
• To work with residents to resolve conflict using de-escalation skills where appropriate.
• To ensure the health and safety and security of those we support, by using basic first aid skills and calling for emergency assistance - i.e. 999 and evacuation of the site in the event of the fire alarm, where necessary.
• To support individuals to access appropriate eternal support services.
• To share responsibility for positive, effective health and safety procedures, including participating in fire drills and risk assessments, reporting concerns to line manager, and attending relevant training.
• To provide creative, person-led, holistic, trauma-informed and solution-focused support to individuals.
• To motivate and empower individuals towards increased independence; supporting individuals to move on from the service.
• To interview and assess referrals to the service.
• To navigate challenging situations effectively and sensitivley.
• To liaise with neighbours and various professionals relevant to the service.

Qualifications:

• Relevant qualification to NVQ Level 2 (essential)
• Professional Qualification in a related field (housing management, social work, etc.)

Pay: £26,527.80 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Paid training

Work Location: In person