Support Worker (Frontline Services)

What you will be doing:

• Provide support and supervision to all customers who are homeless or have alcohol related social issues in a caring and non-judgmental manner.

• Understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies, an understanding of the issues which impact upon them in a contemporary society.

• Maintain clear and concise documentation.

• Monitor customer activities within the entire centre in accordance with the centre's practices and procedures, ensuring rules of the centre are abided.

• Support and monitor individual management and case management plans for residents.

• Carry out duties as required to maintain a healthy, safe, clean and tidy environment including the upkeep and maintenance of resident's areas.

• Liaise and communicate effectively with a wide variety of stakeholders, including customers, members of the community, police, ambulance and medical staff, departmental staff, government and non-government service providers.

• Participate in the process of continuous improvement to advance the quality and efficiency of the centre and participating as a team member in delivering culturally appropriate and well-planned services to customers.

• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

• Develop and maintain knowledge relevant to the role and actively participate in appropriate learning and development processes.

• Class C Driver's Licence.

• Have availability and reliability working across a 24x7 roster.

Applications to remain current for 12 months.