Support Worker / Trainee Manager

We are currently recruiting a Support Worker / Trainee Manager to join the team within a busy accommodation service based in Cork City Centre.

This is a varied, people-focused role combining resident support, front-of-house responsibilities, administration and general operational duties, while also providing an opportunity to develop skills and experience towards future management progression.

Working Hours

This is a full-time permanent position, subject to a six-month probationary period.

The role operates on a rolling roster with longer shifts, allowing for every second weekend off.

Shifts are primarily daytime hours, with night shifts available/on request where required. Flexibility will be required to support holiday and annual leave cover and wider roster requirements.

Key Responsibilities

The successful candidate will:

• Engage positively and professionally with people residing within the accommodation service.
• Support residents with day-to-day tasks and provide practical assistance where required.
• Build positive relationships with residents, colleagues, external professionals and other stakeholders.
• Provide front-of-house support, including reception duties, welcoming visitors and responding to general queries.
• Complete general administration duties, record keeping and documentation.
• Conduct routine room and accommodation checks.
• Identify issues arising from checks and assist in developing and following up on action plans.
• Support the maintenance of a safe, clean and welcoming environment.
• Report maintenance, health and safety or operational concerns to management.
• Assist with general operational duties throughout the centre.
• Support the implementation of centre policies, procedures and house rules.
• Maintain appropriate professional boundaries and confidentiality.
• Respond appropriately to incidents or concerns and escalate matters in line with centre procedures.
• Develop an understanding of centre governance, compliance and day-to-day management responsibilities.
• Support the Centre Manager and management team with operational tasks as required.
• Complete additional reasonable duties at the discretion of the Centre Manager.

Essential Requirements

Applicants must:

• Hold a minimum QQI Level 5 qualification in Healthcare, Community Care, Social Care or a relevant equivalent qualification.
• Have strong interpersonal and communication skills.
• Have good organisational and administration skills.
• Be confident working with people from a range of backgrounds.
• Be reliable, professional and able to work independently and as part of a team.
• Be flexible in relation to roster requirements.
• Be willing to develop towards increased supervisory and management responsibilities.

Vetting and Clearance Requirements

Garda Vetting is mandatory for this role.

Where applicable, applicants must also obtain the relevant international police clearance / overseas clearance certification in line with required standards and regulatory expectations.

Desirable Experience and Knowledge

• Experience within accommodation services, social care, healthcare, homelessness, international protection, community services or a similar environment.
• Previous experience involving administration, team support, supervision or operational responsibilities.
• Knowledge of HIQA standards, inspection processes and regulatory requirements is desirable.
• An understanding of safeguarding, health and safety, incident reporting, risk management and person-centred support would be advantageous.

What We Offer

• Starting rate of €15.00–€16.00 per hour, with discussions open depending on qualifications and experience.
• Incremental pay rates available.
• Full-time permanent employment.
• Six-month probationary period.
• Structured rolling roster.
• Every second weekend off.
• Primarily daytime working.
• Training and development opportunities.
• Clear opportunity for progression towards management responsibilities.

Pay: From €15.00 per hour

Work Location: In person