Supporter Care Executive

Salary: £26,500 to £27,800 per annum

Hours: 35 hours per week

Location: London (home and office based)

About the role

We have an exciting opportunity to join our ambitious supporter care team.

The team plays an important role supporting our donors, fundraisers and colleagues. You’ll be part of a welcoming team, speaking to our supporters daily alongside detailed work recording conversations and donations on our database. You’ll also help drive forward improvement of our supporter experience, so the role suits someone with a proactive approach.

About you

We’re looking for someone enthusiastic and passionate about delivering an excellent supporter experience.

You’ll enjoy building relationships and find it easy to make conversation with others. Ideally with a keen eye for detail, you’ll be part of a close team committed to creating the best outcomes for our supporters and colleagues.

If you are motivated, enjoy working closely with others, are keen to grow your experience within a customer service role and develop your knowledge of the charity sector, we’d love to hear from you.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£26,500 to £27,800 per annum London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who

we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date: Monday 2nd November 2026

Interview date Tuesday 10 and Wednesday 11 November 2026