Supporter Relations Coordinator

• Full-time flexible permanent role (would consider 4 days a week) with hybrid working arrangements on offer (3 days in office)
• Centrally located offices, close to public transport in Sydney CBD.
• Good salary on offer with salary packaging available.
• Outstanding opportunity to support the fundraising portfolio for globally recognised charity.

ORGANISATION
Join ActionAid Australia, a leading global women’s rights organisation working in over 70 countries committed to ending injustice and advancing gender equality.

Make every supporter feel valued.
Are you passionate about delivering exceptional supporter experiences and making a real difference through your work?

ActionAid Australia is looking for a Supporter Relations Coordinator to join its Fundraising Team — a hugely important role at the heart of the supporter experience.

You’ll be the warm, friendly and efficient voice at the end of the phone and the person behind the inbox, ensuring supporters feel valued, connected and inspired by the work they’re helping to make possible.

This role brings together supporter care, fundraising administration, donation processing, CRM and data management.

You’ll play a key role in ensuring donations are processed accurately, supporter records are maintained to a high standard, and donors receive the care and attention that builds lasting relationships for this incredible organisation.

RESPONSIBILITIES

• Processing donations across direct mail, regular giving, website, telephone, BPAY and other fundraising channels.
• Maintaining accurate supporter records and correspondence within Raiser's Edge NXT / Blackbaud.
• Managing regular giving uploads and payment processing across platforms including Raisely, Stripe, PayPal, ANZ, Benevity and BPAY.
• Being a key point of contact for supporter enquiries via phone and email, providing warm, responsive and professional service.
• Supporting donor retention through thank-you calls, decline calling and personalised supporter communications.
• Preparing daily banking, monthly processing and financial reconciliation.
• Investigating and resolving donation, payment and reconciliation discrepancies.
• Producing regular financial and fundraising reports with the help of the data analyst.
• Creating database queries and lists to support communications, onboarding, data hygiene and fundraising campaigns.

YOUR SKILLS & ATTRIBUTES

• Strong attention to detail and a high level of accuracy.
• You’re a naturally organised, detail-oriented person with initiative who genuinely enjoys helping people.
• Demonstrated experience in customer service, donation processing, supporter care, fundraising administration in a similar environment.
• Excellent organisational and administrative skills, with the ability to juggle competing priorities.
• Experience working with a fundraising CRM, ideally Raiser's Edge NXT
• Experience working with fundraising, payment or donation platforms.
• Confidence investigating issues, solving problems and getting to the bottom of discrepancies.
• An understanding of donation processing, financial reconciliation and payment workflows.
• Strong communication and collaboration skills.
• A proactive, self-starting approach and the confidence to work autonomously.
• The ability to document processes and share knowledge across a team.
• Most importantly, you’ll bring a genuine commitment to ActionAid Australia's vision, mission and values, and understand the importance of making supporters feel appreciated and connected to the impact of their giving.

PERKS OF WORK

• A supportive and collaborative working environment.
• Flexible start/finish times to suit your lifestyle.
• Competitive remuneration and generous fringe benefit scheme.
• Xmas shutdown leave.
• 10 days personal leave per year plus 2 days mental health leave.
• 12 months parental/adoption leave, including 16 weeks paid.
• Additional leave entitlements incl. Birthday, study and domestic violence leave

Don’t delay, apply today! For a confidential discussion please call [0448 519 121](tel:0448 519 121) or email [email protected]