Supportive Care Case Manager

About us

The Leukaemia Foundation is on an exciting transformation journey to deliver greater impact to our key stakeholders and the Australian community. Join a national organisation standing with Australia to help cure and conquer every blood cancer – with care. Together we’re attacking every blood cancer, from every direction, in every way we can. Now more than ever, the path to conquering blood cancer requires us to work together and ensure 100% access to the right information, the best treatments, the latest trials, tests and diagnostic tools; and the best supportive care to help people not just to survive - but also to live well.

Ready to step away from shift work but not from meaningful care?

If you're a healthcare professional seeking better work–life balance, flexibility and autonomy without losing the impact of your work, this could be the role for you.

As a Supportive Care Case Manager, you'll support people and families impacted by blood cancer through compassionate, personalised care, via phone, video, face-to-face and digital channels.

It's a Monday to Friday role with flexible hours, no nights, weekends or on-call, and the freedom to plan your week across office-based work and hospital visits, backed by onsite training and ongoing CPD.

About the role

Reporting to the Clinical Services Manager, you'll manage a caseload of clients, patients, carers and their loved ones, delivering personalised, high-quality supportive care from pre-diagnosis through to survivorship and end of life. This includes comprehensive assessments, care planning, and regular outreach visits alongside phone, video and digital support.

You'll also build strong relationships with hospitals and health services, keeping the Leukaemia Foundation an accessible, visible presence in your region.

What you'll be doing

• Managing a caseload of clients, providing tailored emotional, practical and information support
• Delivering high-quality supportive care through regular outreach visits and face-to-face support
• Travelling regularly to regional Victorian hospitals to provide outreach support and build health service partnerships
• Conducting comprehensive assessments and developing personalised care plans
• Supporting clients across the continuum of care, including grief and loss
• Facilitating connections with internal and external services to enhance social support
• Collaborating with healthcare professionals to ensure coordinated, holistic care
• Maintaining accurate healthcare records in line with policy and regulatory standards
• Monitoring and evaluating the effectiveness of care plans
• Contributing to quality improvement initiatives within the Health Services team

What you'll bring

• Tertiary qualification in social work, occupational therapy, physiotherapy, nursing, psychology or dietetics
• AHPRA registration or eligibility for professional body membership
• Strong understanding of blood cancer and its impact on patients and families
• Knowledge of supportive care services and resources for blood cancer patients
• Compassionate, empathetic communication skills across face-to-face, phone and digital channels
• Strong organisational and time management skills
• Confident with IT systems and maintaining accurate patient records
• Comfortable working independently and within a multidisciplinary team
• Emotional resilience to handle sensitive and distressing situations

A few more things

• Standard probity checks apply
• You’ll need to provide evidence of vaccination or immunity against measles, mumps, rubella and varicella, and vaccination against pertussis
• A current and valid Working with Children Check (WWCC), held prior to commencement and maintained for the duration of employment
• Ability to travel domestically if required

Why join us

You'll be part of a team that's genuinely proud of its impact, working alongside patients, carers and healthcare professionals to help people not just survive blood cancer, but live well. Every client you support is one more Australian family helped through one of the hardest chapters of their life.

• Generous salary packaging plus meal and entertainment card benefits
• Ongoing training and development
• Social and well-being activities
• Paid Parental Leave
• Employee Assistance Program

How to apply

Click apply and send us your CV (PDF) and a cover letter telling us why you're the right person to walk alongside our clients.

For the position description, email [email protected]

CLOSING DATE FOR APPLICATIONS: COB  21 August 2026.

Don't delay - apply today! We may shortlist and appoint prior to the closing date. Successful applicants will undergo reference, police, and VEVO checks.

Leukaemia Foundation is committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people