Supportive Services Case Manager I

Overview

Determine initial eligibility for any one category of Public Assistance programs at a time. (i.e., interviews applicants, accepts and, or requests documentation. data enters information, inquiries into all program systems and data exchange systems, makes appropriate referrals. notifies re: rights & responsibilities. reviews budgets, authorizes or denies benefits, provides appropriate notices regarding eligibility, etc.), maintains and processes all ongoing aspects Of public assistance eligibility. Maintains case record. Maintains confidentiality. Accepts telephone calls and answers routine inquiries (e.g., questions regarding programs). Makes appropriate referrals to specialized units and/or other agencies. Cooperates and collaborates with all other internal units to better serve customers. Communicates with all community resource agencies within the guidelines Of Public Assistance confidentiality. Backup for the Eligibility Referral Unit Aide and Supportive Services Unit Aide, prepares responses to Quality Assurance findings and appeals summaries and other required forms. Represents agency at county conferences and state hearings, Gathers information concerning over/underpayrnents and adjusts case records. eligibility, etc., as needed and, if needed, makes referrals for suspected program fraud. Testifies in county conferences and state hearings regarding public assistance cases. Completes alerts for all programs.

Duties

• Collaborate with community partners and service providers to coordinate resources such as childcare, workforce development, and disability support.
• Maintain detailed case records, write clear reports, and document client progress in compliance with organizational standards.
• Communicate effectively with clients from culturally diverse backgrounds and those with special needs or disabilities, ensuring respectful and inclusive interactions.

Qualifications

• MINIMUM CLASS REQUIREMENTS: (including license. if any) Associate with core coursework in one of the following: human services; social services; education; business administration: public administration. (or equivalent field of study): OR A Certified Life Coach (or equivalent A minimum of two years of related experience in assessment and interviewing techniques and three years of related experience in utilizing a case management approach to serve client needs for supportive services (or equivalent mixture of course work and work experience) Acceptable “equivalent” is at the sole discretion of the Agency.

Pay: $17.50 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person