Supports Coordinator/Case Manager

Description Supports Coordinator (Exempt Staff) Locations: Montgomery County and Philadelphia

Salary Range: $46,000 – $52,000 annually

Travel Required Join Our Team! We are currently seeking dedicated and compassionate Supports Coordinators to provide case management services to individuals of all ages with intellectual and developmental disabilities (ID/DD). This role supports individuals living in community-based residential programs or in their own/family homes across Montgomery and Philadelphia Counties.

As a Supports Coordinator, you will play a critical role in monitoring health and safety, coordinating services through Pennsylvania’s Medicaid waiver programs, and connecting individuals and families to vital community and natural resources.

Position Summary Under the direction of the Director of Supports Coordination Services, the Supports Coordinator is responsible for:

• Providing comprehensive case management services
• Developing and maintaining Individual Support Plans (ISPs) using a person-centered planning approach
• Monitoring participant health, safety, and service delivery
• Coordinating and facilitating team meetings
• Ensuring compliance with all state and agency regulations

This is a dynamic, community-based role requiring travel to participants’ homes and community locations.

Key Responsibilities

• Conduct interviews and gather medical, educational, social, and vocational information
• Develop, implement, monitor, and update Individual Support Plans (ISPs)
• Ensure services are delivered as written in the ISP
• Conduct required face-to-face visits to monitor health and welfare
• Coordinate direct services and community resources
• Respond to emergency situations to ensure participant safety
• Facilitate annual ISP reviews and reassessments
• Maintain documentation in HCSIS
• Support individuals and families throughout the planning and service process
• Provide information on fair hearing rights and assist with requests
• Participate in community outreach and agency fundraising initiatives
• Complete all required trainings

Requirements

• Current FBI, Criminal History, and Child Abuse Clearances (required at hire and maintained per regulations)
• Valid Pennsylvania Driver’s License
• Current automobile insurance (recommended coverage: $100,000/$300,000 liability and $100,000 property damage)
• 3-year driving record check (updated annually)
• Willingness and ability to travel throughout service counties

Physical Requirements

• Frequent verbal and written communication
• Prolonged sitting and standing
• Ability to observe, assess, and document
• Use of computer and basic math skills

Benefits

• Competitive salary
• Incentive bonus opportunities
• 401K with employer match
• Employer contribution toward medical insurance for employee, spouse, and dependents
• Meaningful, mission-driven work
• Professional development and training opportunities

If you are passionate about advocacy, person-centered planning, and empowering individuals to live meaningful lives in their communities, we encourage you to apply!

Qualifications Qualifications

Required

• Bachelor’s degree from an accredited college or university
• Minimum of 12 college credits in sociology, social work, psychology, gerontology, criminal justice, or related social sciences

Preferred

• Experience working with individuals with intellectual and developmental disabilities
• Knowledge of Pennsylvania MH/ID systems, special education systems, and public benefits (Social Security, welfare, etc.)

Skills

• Strong organizational and time-management skills
• Ability to manage a caseload in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to build effective relationships with individuals, families, and service providers
• Commitment to respecting the rights and dignity of individuals served