SUP_SSC_HRSSC_OPS_AHM

Deputy Manager / SME - Onboarding, BGV & Employee Lifecycle (Hire to Retire)

Key Responsibilities:

• Manage end-to-end employee lifecycle processes (Hire to Retire) ensuring a seamless employee experience.
• Drive and oversee new hire onboarding, including pre-joining activities, document verification, joining formalities, HRMS creation, and induction coordination.
• Coordinate and monitor Background Verification (BGV) activities, ensuring timely completion, compliance, and closure of discrepancies.
• Ensure accurate maintenance of employee records, employee master data, and HRMS transactions throughout the employee lifecycle.
• Manage employee confirmations, transfers, promotions, role changes, and other lifecycle events.
• Act as the primary point of contact for employee queries related to onboarding, BGV, HR policies, and HR operations.
• Collaborate with Hiring Managers, Recruiters, Business HR, Payroll, IT, Admin, and external vendors to ensure smooth onboarding and lifecycle transitions.
• Track onboarding and BGV SLAs, identify delays, and drive timely resolution of issues and escalations.
• Ensure compliance with company policies, audit requirements, and documentation standards.
• Prepare onboarding, BGV, and employee lifecycle MIS, dashboards, and status reports.
• Maintain and regularly update SOPs, process documents, trackers, and knowledge repositories.
• Identify process gaps and implement improvements to enhance efficiency, compliance, and employee experience.
• Support employee offboarding activities, including exit documentation, clearance coordination, and Full & Final process support.
• Drive operational excellence by ensuring accuracy, timeliness, and high-quality service delivery across all employee lifecycle processes.

Core Focus Areas:
Onboarding & Pre-Joining Coordination
Background Verification (BGV) Management
Employee Lifecycle Management (Hire to Retire)
HR Operations & HRMS Management
Employee Query Resolution
Documentation & Compliance
Stakeholder Management
MIS & Reporting
Process Improvement & SLA Adherence