Supvr Centralized Scheduling

Shore Physicians Group is looking for a Supervisor of our Centralized Scheduling Center [CSC]. The CSC is a call center that fields all of our incoming calls as it relates to patient scheduling.

General Summary:
Responsible for supervising daily operations, work activities, and staff schedules in alignment with organizational strategic goals, including but not limited to the following:

• Employee performance management, office space and equipment maintenance.
• Collaborates with the Manager on developing, monitoring and improving operational processes that supports optimal patient care.
• Implements and ensures adherence to organizational processes and workflows that support optimal patient care in a multidisciplinary setting.
• Ensures staff are informed of and comply with written policies and procedures
• Holds staff accountable for adherence to policies and processes; follows organizational progressive disciplinary actions as appropriate.
• Coordinates and leads daily staff huddles to facilitate organizational and practice communication.
• Monitors staff scheduling determining appropriate staffing levels based upon office volume and budgetary requirements.
• Responsible for accurate and timely submission of payroll.
• Orients new hires to the practice and coordinates appropriate training based upon role.
• Reviews provider schedules daily for balance/insurance issues, and incorrect or inappropriate scheduling.
• Promotes and fosters team work.

Minimum Requirements

• 2+ years of supervisory experience in a practice setting
• Excellent organization skills and superb customer service acumen
• Ability to think creatively and strategically and develop innovative solutions to challenging problems, excellent physician relations skills, Human Resources knowledge,
• Ability to multi-task, provide exceptional attention to detail and handle a variety of patient issues and concerns in a professional and knowledgeable manner
• Working knowledge of Microsoft Office Applications including Word, Excel, PowerPoint preferred
• Knowledge of medical terminology, practice revenue cycle, medical insurance, and medical practice services and routines.

Preferences:

• Ability to multi-task, make decisions, and work in fast-paced environment
• Athena or EMR Experience
• Microsoft Office experience
• Computer Literacy – ability to learn and navigate new programs

Salary Range: $25.58 - $34.46 (Based on Experience)